I called MBB to set my default to RM1
then I got an SMS saying my new setting is successful. Only problem is the card number doesnt belong to me.....

Then today I got another SMS. This time the card number is mine.

i think they wont send sms if you are overseas?

my mbb master has been sending sms for my insurance autodebit but quiet when i swipe rm200+ multiple times at few hotel in japan.

An alert shall be sent for transactions where the card is not presented such as online transactions, auto debit or mail order transactions.

Received a delayed notification for the AMEX transaction at TM point Jalan Burmah, Georgetown at 4.09am, 20th May 2012.

Can anyone tell me what to do about it:-

1) In April 2012, I called to MBB that I wanted SMS Alert with the threshold at RM10.
The CS said OK, but no SMS feedback to tell that you SMS Alert was on.
All my transaction did not have any SMS Alert after that.

2). In the beginning of May 2012, I called again, the CS told me that my SMS Alert feature was on but the Alerts did not account for petrol consumption.
So far, no SMS Alert for either petrol consumption or any other transactions purchase at the counters.

3) Just few days ago, I called back and asked the CS why there was no SMS Alert for all my transactions, she said that because there was  no record for my mobile phone number and need to take one week to do the processing.
Weird to the answer that no mobile phone number on the system, the previous CS had already gotten my number and update into the system...

I feel that there is something wrong with the MBB SMS Alert System...

E-mail mbbcardservices@maybank.com.my
Is this e-mail address? I got it from the Maybank2U credit card webside.
Do I need to attention to whom?

BTW, if I complain them using e-mail, that mean I need to identify my credit card numbers to them via e-mail, is it safe to do so?

On the other hand, my spouse get  SMS Alert for every transaction, the only difference is she is Gold Card, I m Platinium, we ask for SMS Alert almost the same time.

Thank you for highlighting this matter to us. We will bring this issue to xxxx's attention and take the necessary action to ensure xxxx complies with BNM requirements at all times.

This is the sternest respond from BNM after I filed a complain on one bank who did not adhere to the SMS requirement:

Bro, which bank?

yah, CIMB minimum RM500. I guess I will call them and ask them to set to RM1 else I am going to report to BNM.

Gives you peace of mind too, I guess.

We should also complain about AEON Credit Services... are they under BNM's jurisdiction ?

hi Human Nature, do u able to change the sms threshold or still stuck at RM500 ?
thanks