Something very strange is happening.

I live in Domain 2, Cyberjaya. It's a new-ish apartment complex. We have no wired broadband access here. No Unifi, not even Streamyx. I don't think we can even get phone lines here. So a lot of people are fed up and wants to move out.

Last Friday though, I see Time broadband posters up near the apartment, offering the unlimited (8/15/something/50Mbps) and 100Mbps packages. So I look up the Time website and see that the apartment is not there in the coverage map. I also called the Time customer service, they say they don't think they have coverage.

So I went back and chatted a bit with the Pak Guard, who told me that because of the widespread discontent, the developers are bringing in Time broadband to prevent people moving out. And it's not a "survey" (which was done weeks ago), it's the real deal. I called the local distributor (on the poster) and she says that once the forms are submitted, it will take 2 weeks for the processing and installation.

So I'm a bit confused here - what's going on?

Hi Bro.

Please check out your PM.

Thanks

I have a question: how do you setup your telephone?

During the installation, it wasn't done since my extension plug got a defect and I don't have a spare. So now I do, and I have no idea how to turn on the phone. I can't get a dial tone or anything, and the phone display just shows "Base 1".

Incidentally, I have:

a. connected the telephone wire to the ONU,
b. connected the phone to the power supply, and
c. turned off and on again the entire thing (ONU, phone and modem)

But still getting zilch.

Is phone service even included in the package? I think it does, because otherwise why give me a phone to begin with?

Hi Bro....

Pls check whether the VOIP light is on ? It must b ON in order for yr phone to work.

If it's ON, then connect the phone line to TEL 1 port at the back of the ONU.

I believe yr subscription is Internet only without astro right ? If so, the Installer shld hv done it on the day of installation.

For IPTV voice it take vry much longer time as you need to wait for TIME to remote configure for you.

VOIP light not light up means they have not configured & not Voice not yet activated.

The Cordless Dect Phone once sit on the dect, the Tel 1 light will not ON, when you take up the handset to make a call, then only Tel 1 light will be ON. But VOIP light must be always ON.

try use normal telephone set plug to ONU tel1 port and take up handset see got light up at tel1?

also made sure got tone sound at your handset.

Hi Bro...yup the new ONUs u cant see the VOIP anymore...so need to use phone to test... when the Installer gonna come over to configure for you ?
If you have the Service Order (the Order paper they used to configure for you during Installation), then I can guide you to configure the Voice settings.

If not, then you have to wait for them to come over, or u can chase them by calling 1800 18 1818... Customer's complaint is the most powerful..LOL