Unifi Official TM UniFi High Speed Broadband Thread V14, FREE Installation & 1-month subscription
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 Feb 3 2012, 11:38 AM
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#1
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Junior Member
101 posts Joined: Sep 2006  
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QUOTE(eternity4av @ Feb 2 2012, 09:39 PM) My BTU Optical turns Red for the 2nd time in 2 days. Today, is from 2pm until now. Anyone face the same thing as well? Happened to me on 1st Feb. Keeps getting DCed. 2nd Feb, whole day RED so cannot use Unifi at all. 3rd Feb morning, GREEN but hv not tested the stability yet. Just my 5cents.... |
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Feb 8 2012, 11:20 AM
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#2
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Junior Member
101 posts Joined: Sep 2006
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QUOTE(Jeremy_John @ Feb 6 2012, 04:41 PM) I'm at Bungor, at least your optical is green once in a while... the last mine was green was last monday from 8pm to 12am that also the internet keep dcing every 20mins then when red until today. my friend at Angsana got his optical green on Thursday but with no VOIP then friday gone again. I'm at Bidara. On 1st Feb till 3rd Feb, the optical was RED.UniFi keep caling me everyday and asking if my Optical is green already or not, what's the point of calling when they don't come and check? why don't they just send someone to check? so fail service  Now it is OK. Better that u send them a email complaining that yr BTU shows OPTICAL RED. That's how i got my issue resolved. It's not yr equipment having the problem. The problem is at the exchange. |
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Feb 9 2012, 08:25 AM
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#3
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Junior Member
101 posts Joined: Sep 2006
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QUOTE(Jeremy_John @ Feb 8 2012, 05:39 PM) Email to who? I only keep making reports and they are getting closed... they just keep caling and asking your internet up already? like a parrot -.- Email to TM Unifi. EMail address --> unifi@tm.com.my OR u can call them on 1300-88-1221 for Technical Assistance.Mine might be the green box because i check with the neighbors using the other green box they said they never ever had any problems... so weird.. If u r emailing them, pls provide yr Unifi Account # and explain to them what is wrong. U hv to be VERY specified with yr explanation. ie. "the BTU is showing RED status for Optical", or the DIR-615 keeps showing the "the globe icon" ORANGE, etc etc My 5cents..... Added on February 9, 2012, 8:29 am QUOTE(GreenSamurai @ Feb 7 2012, 01:44 AM) Sigh been suffering from disconnections every few minutes for a few months now. Reported many time to TM and they could do nothing. Anyone has any other suggestions on what else I can do? Are you doing a lot of downloading when the disconnection happens? OR u hv a lot of devices accessing the internet?Be more specific pls. My 5cents.... This post has been edited by itman2000my: Feb 9 2012, 08:29 AM |
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