this is a known issue way back since 2006. i used to be maxis csr back then. all i can say, its not csr fault as well.

this scam comp makes high profit. however, plz take note USER must have subscribed by reply sms method, certain websites that request ur mobile no, and even mobile apps.

so y no1 takes legal actions against them? simply coz they have valid reason saying u did apply for their services by the methods above. n if not, they just simply refund just like ur case here.

try imagine other unfortunate ppl who are being ignorance about this and end up keep paying for this? there is ALOT are still ignorance on their bill on their external content provider (ECP).

IMO, i believe government (MCMC/SKMM) should actually revised or create a policy or rules to protect us from scammers like this. alas, we all know how government efficiency.