QUOTE(klimal @ Dec 29 2011, 01:07 PM)
Actually it is my wife's digi phone that got scammed.
She is on a plan with auto-billing/debit via credit card.
We asked and got an itemized bill via emails.
Under the Mobile Services we found the culprit.
A recurring every other day Value Added Service 0400, No. sent to 220400.
Each entry cost RM4.00 and there were many in a month.
Total per month was on average RM68.
Called digi and the 2nd level support helped to send an SMS to stop the service.
However, we were asked to call the 32711 provider Makro Kiosk Bhd,...basically washing their hands off the matter.
Tried calling the number provided i.e. 03-2164 3273 and all I got was a n answering machine.
Finally left a short but curt msg on their Consumer Support HelpForm.
How can a service sms ever cost RM4 each. It is clearly designed to cheat us of our money.
And they send it on alternate days.
The telcos are complicit in this devious and crooked scheme too .
When we asked why we didn't get a regular statement, the CSR just said no email or mailing address. on record..what **llshit.
Sorry for the long rant..just darn angry

U want fast action from digi n Makro Kiosk Bhd, write to malay mail n complain. Let everybody know about it so that people aware of their tactic. She is on a plan with auto-billing/debit via credit card.
We asked and got an itemized bill via emails.
Under the Mobile Services we found the culprit.
A recurring every other day Value Added Service 0400, No. sent to 220400.
Each entry cost RM4.00 and there were many in a month.
Total per month was on average RM68.
Called digi and the 2nd level support helped to send an SMS to stop the service.
However, we were asked to call the 32711 provider Makro Kiosk Bhd,...basically washing their hands off the matter.
Tried calling the number provided i.e. 03-2164 3273 and all I got was a n answering machine.
Finally left a short but curt msg on their Consumer Support HelpForm.
How can a service sms ever cost RM4 each. It is clearly designed to cheat us of our money.
And they send it on alternate days.
The telcos are complicit in this devious and crooked scheme too .
When we asked why we didn't get a regular statement, the CSR just said no email or mailing address. on record..what **llshit.
Sorry for the long rant..just darn angry
Dec 29 2011, 01:12 PM

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