Jan 1 2012, 01:24 PM
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QUOTE(klimal @ Dec 30 2011, 02:54 PM)
The following are a summary of communication between Macro Kioks and I
Me :
"We never subsrribed to this service at all. We have been billed and paid a total of RM252 since Sept 2011. We demand a refund of the amount paid or we will make a police report against your company for cheating us"
MK CSR :
Provide us your itemized bill statement for the mentioned month for us to do further verification.
Me:
The bills are as attached.
The items in question are under Mobile Services -->Value Added Service 0400.
Each SMS is billed for RM4.
We have never subscribed to this service.
Kindly do a refund ASAP.
Thank you.
MK CSR
"There is a VALID request from your number to subscribe for this service. We are looking on this matter and will revert to you."
Me:
How does on subscribe to this service in the first place.
Does opening the sms constitute a Yes or does one need to type ON and send back?
My wife who uses this phone does not read English and has never replied to any sms since she got the phone in August.
She asks my son to read any sms in english and deletes them immediately.
I hope you can shed light on this ASAP.
Thank you.
MK CSR
We will proceed with the refund on our good will basis. Refund will be credited into your DIGI account. Process of refund will take within 14 working days.
Me:
Thank you very much and Happy New Year.
To their credit, they responded and the end result was to my satisfaction.
The CSR actually called me. She was very polite and patient as I was a bit annoyed to say the least.
Me :
"We never subsrribed to this service at all. We have been billed and paid a total of RM252 since Sept 2011. We demand a refund of the amount paid or we will make a police report against your company for cheating us"
MK CSR :
Provide us your itemized bill statement for the mentioned month for us to do further verification.
Me:
The bills are as attached.
The items in question are under Mobile Services -->Value Added Service 0400.
Each SMS is billed for RM4.
We have never subscribed to this service.
Kindly do a refund ASAP.
Thank you.
MK CSR
"There is a VALID request from your number to subscribe for this service. We are looking on this matter and will revert to you."
Me:
How does on subscribe to this service in the first place.
Does opening the sms constitute a Yes or does one need to type ON and send back?
My wife who uses this phone does not read English and has never replied to any sms since she got the phone in August.
She asks my son to read any sms in english and deletes them immediately.
I hope you can shed light on this ASAP.
Thank you.
MK CSR
We will proceed with the refund on our good will basis. Refund will be credited into your DIGI account. Process of refund will take within 14 working days.
Me:
Thank you very much and Happy New Year.
To their credit, they responded and the end result was to my satisfaction.
The CSR actually called me. She was very polite and patient as I was a bit annoyed to say the least.
lucky u they decide to refund u back.
these scammers get smarter these days.
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