Actually it is my wife's digi phone that got scammed.
She is on a plan with auto-billing/debit via credit card.

We asked and got an itemized bill via emails.
Under the Mobile Services we found the culprit.

A recurring every other day Value Added Service 0400, No. sent to 220400.
Each entry cost RM4.00 and there were many in a month.
Total per month was on average RM68.

Called digi and the 2nd level support helped to send an SMS to stop the service.
However, we were asked to call the 32711 provider Makro Kiosk Bhd,...basically washing their hands off the matter.

Tried calling the number provided i.e. 03-2164 3273 and all I got was a n answering machine.
Finally left a short but curt msg on their Consumer Support HelpForm.

How can a service sms ever cost RM4 each. It is clearly designed to cheat us of our money.
And they send it on alternate days.

The telcos are complicit in this devious and crooked scheme too .
When we asked why we didn't get a regular statement, the CSR just said no email or mailing address. on record..what **llshit.


Sorry for the long rant..just darn angry

As far as we know, that is what she (wife) does.
She is mandarin educated and these were in English.
Just deletes them without even reading.
I will wait a day or two for a reply to my msg.
If it is not resolved, i will definitely take it further.

The following are a summary of communication between Macro Kioks and I

Me :
"We never subsrribed to this service at all. We have been billed and paid a total of RM252 since Sept 2011. We demand a refund of the amount paid or we will make a police report against your company for cheating us"

MK CSR :
Provide us your itemized bill statement for the mentioned month for us to do further verification.

Me:
The bills are as attached.
The items in question are under Mobile Services -->Value Added Service 0400.
Each SMS is billed for RM4.
We have never subscribed to this service.
Kindly do a refund ASAP.
Thank you.

MK CSR
"There is a VALID request from your number to subscribe for this service. We are looking on this matter and will revert to you."

Me:
How does on subscribe to this service in the first place.
Does opening the sms constitute a Yes or does one need to type ON and send back?
My wife who uses this phone does not read English and has never replied to any sms since she got the phone in August.
She asks my son to read any sms in english and deletes them immediately.
I hope you can shed light on this ASAP.
Thank you.

MK CSR
We will proceed with the refund on our good will basis. Refund will be credited into your DIGI account. Process of refund will take within 14 working days.

Me:
Thank you very much and Happy New Year.

To their credit, they responded and the end result was to my satisfaction.
The CSR actually called me. She was very polite and patient as I was a bit annoyed to say the least.

Till now, we still have no idea when and how we subscribed, if we ever did.
The CSR did mention it could be via an app on the new iPhone we bought.
The sms started 2 days after we registered the new iPhone.

It is an existing number.
We discovered it only after 4 billing cycles later as we didn't receive any bills hard copy or email.
Only did the complaining on the phone and via emails, but it got the result I wanted i.e refund.
Also made a complaint on CFM, the Communications and Multimedia Consumer Forum Of Malaysia.