Do anyone has experience with HLB Fortune Visa, transaction posted same day as statement date and not eligible for cashback?
Called CS, raised several questions..
Q1. Why no cashback on the transaction?
A1. The system unable to capture the transaction during generating the DAILY REAL CASH EARNING (cash back)
Q2. Will the cash back given?
A2. Yes. Next month
Q3. The cash back is considered as current statement pool or next?
A3. Next month!!!
Q4. The transaction is posted within this month statement, how sure are you that the next statement will capture previous statement transaction's missing cashback?
A4. I shall revert to you tomorrow!
IMO, they shall give me the cash back this month since the transaction is clearly posted within the statement right?
I think i also encounter the same problem, the transaction post at the same day as statement date and i didn't get the cashback.
I haven't call the CS yet.
If follow the T&C, the cashback shall be determined at the end of billing cycle and credited to the statement.