I went to fix up my car around 10 am today (Saturday). cheelam a.k.a Fei handled the transaction very professionally and courteously. My aircond was given a full service, with total cleanup, I see all sorts of branches and what not that is probably over 2 years old. I had a hose leakage and my cooling coil was a bit dirty (never changed).
I was advised and explained by Ah Choy (pardon if I spell it wrong) about why I needed to change the cooling coil and I HAD the option to clean or change the cooling coil, which I like. Bottom line, my aircond has never felt as cold as this. Very happy customer.
So, lets cut to the chase and I'll tell you why I like Sungai Wang Accessories even though I'm from Shah Alam, which is a long drive.
1) Great customer service, and customer support. Friendly, and explanations are given a lot, so I learned how the aircond functions in general, and tips to take care of it. I was surprised to see 3-4 people working on my car simultaneously, its like they are a pit crew or something but they sure are attentive.
2) I can see that they are experts in the aircond department. Within seconds, there's a cap missing on my hose, which was misplaced by my previous mechanic.
3) They didn't care about my car, or me, they just got straight to it. I admit, I'm not the best with taking care of my car, and my car is not really showroom condition. I like that. I've had several places I go to who condemned my car. Needless to say, first and last business from me.
4) They respected my budget, and fixed whatever they could, according to my budget. I had a problem with my speakers, and Ah Choy was quick to explain that priority should be given to the aircond, since the car audio, you can still listen to one speaker LOL. Prices of the parts and services were VERY reasonable too.
5)
VALUE ADDED SERVICES - This is what I most like. This is what every customer wants. This is what will make me a repeat customer (take note cheelam hehe). My car, lamps (signals, rear light, front light) were checked, whether anything need replacing. My left signal weren't working, changing the bulb didn't help. It was a wiring problem. The wiring problem was SETTLED WITH without me saying anything. My car horn had a wiring problem too, I haven't used the horn for 2-3 years. That was fixed too. Its the little things like this that shows that they care for the car/customer. Great stuff!
Needless to say, I found professional people to take care of my 15-year old car's aircond and audio needs. Recommended.
Some photos:

My old dirty cooling coil

Washing/servicing my car's aircond parts

Preparing new cooling coil

Cleaned and washed aircond parts

Double checking the aircond installation
This post has been edited by bem69: Mar 24 2012, 08:24 PM