QUOTE(doxtera @ Dec 9 2011, 04:43 PM)
I plan to buy sgs2 ori from an online retailer, but I freak out when they told me the SME warranty card and receipt(proof of purchase)does not comes along with the package.Doesn't we need those when we claim warranty frm samsung?Or we can just bring the phone to the service centre?
Need receipt. Written in the website. But if you're lucky, the SC will not ask...but to be safe side. GET THE RECEIPT.
And it comes along with Warranty Card and that SME e-Waranty sheet...just got mine yesterday.
http://www.samsung.com/my/support/warranty...POLICY.WARRANTYAlso, this Warranty is not valid in the following cases:
If the warranty card has been altered, defaced or erased in any manner whatsoever
You do not provide us with
the original proof of purchase, which must include the following information: name and address of seller, date and place of purchase, product model and serial/IMEI number
Product purchased from non-authorised dealers or from overseas (unless applicable international warranty applies)
Cosmetic damage (dent, crack, scratch & etc.)
Spillage of food/liquids
Operating with incorrect or irregular voltage supply
Corrosion, rusting or stains
Improper testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind
If any part or parts of the unit are replaced with a part or parts not supplied or approved by us
Repair or attempted repair by any party other than a SAMSUNG authorised technician
Where the product serial has been removed or made illegible or has been tampered with
Use of the product in a commercial environment
Where any ancillary equipment or software not furnished or approved by SAMSUNG causes problems or damage
Failure to conduct user servicing or cleaning of the product or part (u=including heads, internal cavities, user accessible filters)
Infestation by insects or vermin
Incomplete or improper installation
Use of which is not designed
Use of faulty or leaking batteries or batteries not manufactured by SAMSUNG
Damage due to improper packing during shipment to SAMSUNG
Disasters such as floods, fires, winds, earthquakes or lightning
Damage due to foreign material
Damage due to exposure to moisture, dampness or extreme thermal environment conditions
This post has been edited by Matrix: Dec 9 2011, 05:12 PM