I bought my device at Samsung Elite Partner, Ground Floor Low Yat Plaza. And they also did not register my e-warranty.
Most shop are making selling their priority with have poor after sales customer service support.
They don't bother to register e-warranty for us even on the day we buy our device they tell us to fill up our details on a small piece of paper.
Some shop even don't know they SHOP CODE so they cannot SMS to samsung.
I end up calling here 1800-88-9999 to inquire regarding e-warranty.
I called and the consultant says we can email the detail of our device to ewarranty.sme@samsung.com
Email them:
1. Your name:
2. Phone number/mobile phone number
3. Address
4. IMEI number of your device
5. Serial number of your device
6. Scanned receipt for proof of purchase. (So they can know what shop you bought it from & other details)
NOTE: Both IMEI no. and Serial no. you can retrieve by looking at the back of the device. For phones, take out the cover and battery then look at body of the phone.
Hope this help.
P/S: I just emailed my details and are waiting for Samsung to reply. Will alert you all once the registration via this method is successful and completed.
Other alternative: Follow the same step but instead of emailing them, fax them your details.