Hello guys, I need some enquiries for DG smartplan 68
recently i just sign up with DG wonder bargain for Sony Xperia S with DG smartplan 68 5GB. I was Maxis user before, so the MNP process is done, my DG line is activated, and the payment for the phone is also done.
The problem is, when i dial *128#>My Account>Call Plan, it shown out:
Call Plan : DG Smartplan
Internet Package: Data Pay-as-You-used
So i call the help line, the people said i am in the 5Gb plan already and i can just surf with the quota. However, after some internet surfing, i check my unbilled amount through *128#, it become rm35.72, i didn't much call at all!
Then i check the DG OCS site for the detailed unbilled transaction, mostly the unbilled amount is on Internet GPRS. After i checked, the rate is counted by the Data Pay-as-You-used, which is 10 sens per 10kB.
So i call help line again, the people tell me this is the first month, they cannot see any unbill item for me, but they say i am in the 5GB plan, after i get the first bill then i can call them for the charges. He also tell me the unbilled is not the exact amount, i can ignore it and keep my surfing. My 2nd month will not be in the Data Pay-as-You-used.
Is this true? is it because of 1st month from Maxis to DG problem? if i keep surfing, i think the unbilled amount might increase to sky high value, or maybe will get barred.
sorry for my bad english
hai i am existing user of Dg smart plan 68. not on contract..call plan is Dg smart plan, but internet show : unlimited internet 68...but fyi, i changed the plan in 2010.....hope this help...if payu on data, max charge rm240...may be yr setting is wrong in Dg system..