Does anyone face this problem with Hypp TV (unifi) before?
Unifi HyppTW error code: 102004

(Internet is working)

1. Go to IPTV Diagnostic Tools by pressing #2684#

2. If Step 1 is RED:
- Check ur DLink / ONU /Modem is it on.
- Check RJ 45 ,retighten

If Step 2 -3 is RED:
- Reboot DLink, ONU/Modem and STB.
- Check DLink setting, ensure Dlink LAN port is connected to WAN connection 2, DLink WAN
connection is Bridge Mode and bandwidth is 10/100 Mbps Auto.
- Check RJ45 from BTU to ur DLink, check fiber.

If Step 4-6 is RED:
- Contact UniFi Centre

I just got the Unifi installed today,after reboot same problem.Router D-link go to admin web ui,disable DHPC relay option off.
Suddenly could watch HyppTV,go figure.

solved..thx

This post has been edited by sheeta: Jan 17 2012, 11:12 PM

Hi where is the DHCP relay option in the admin menu?

sorry, i dunno. I actually din follow the instruction here cox it is too hard (technically) for me to understand.

i managed to solve this problem bcox i called UniFi and was told that I had plug my cable to the wrong port.

But UniFi din teach me how to plug to the correct port though, cox the customer service told me that she only knows how to solve the problem if I am using their router. Since I din use the router provided by them, she was unable to help me.

Therefore, I simply plug here and there and tried until it works.

For my case, the prob is the WallPlug I used to connect the cable. Once reset, prob solved.

If u'r using original Unifi router, I think is Port 4 (Red Colour)

im facing the same problem like you, my hypptv error 102004 ,internet can use ,but tv cant watch... i've run the diagnostic tool in the hypptv, step 2 is red... what do you mean by the wallplug and reset ?? im using ori unifi router, port 4 show green in color..

im using TL-PA211 kit to connect the router to the plug upstairs then connect plug to hypptv downstairs..showing this error too.. any help?

I want to say thank you for the guide. First I made sure to log into the web interface of the wifi router and verified that the red port is indeed connected to the red WAN port and as well as the duplex settings.

Then I pressed #2684# but did not see any response. But then I pressed the "menu" button and there was a progress indicator saying finding IP address. It still didn't work.

I kept repeating #2684# , then a progress bar indicator came up saying finding IP address. Then suddenly the video stream came up.

My guess is that the wifi router (DIR-615) is having problems giving IP addresses.

Hi.. need help from you guys.. I just have some problem with my LAN4 IPTV.. after i on the STB it keep showing me ETH (Lan Cable loosen of not tighthen) i have tried use new lan cable to connet and it shows the same problem. Question, if it possible to configure my LAN 3 to connect IPTV as i suspect the LAN 4 already problem, because i borrow my friends STB and it is also showing same error. I dont have issue with my internet or wifi... they are working fine... Thanks

thx dude.. worked for me.. my iptv got 2 problem.. now fixed d... what i did was,

1. I opened the hypptv.. press #2684#... there are 6 numbers there... no.2 was red...
2. So I looked at my router settings and somehow the settings was reset and the dhcp relay was enabled... I unticked the box (I'm using the L7 router, setup>network settings>router settings>enable DNS relay, untick it)...
3. I opened the hypptv again.. press #2684#...no. 4 - 6 was red... 1-3 was green d...
4. I changed the ethernet port used for the hypptv on the router from port 2 to port 4..
5. Open hypptv, update, it works...

how to configure hypptv with maxis home fibre

-Sorry for bringing up old thread . Just want to say thanks to some ppl here , their trick works . Very helpful if anyone got same error code for unifi tv 👌👌👌

This post has been edited by Alex9892: Aug 24 2021, 03:09 AM