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[Q&A] Pos Laju Services, Ver 2
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 Dec 18 2012, 02:35 PM
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#1
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Newbie
0 posts Joined: Jul 2012  
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hello i wanna ask something..
I receive my tracking id from my seller yesterday and immediately after receive the id I track it using the post laju track & trace but the result says "Record not found" I try again today many time but the result still show "Record not found" is this normal?? because I have never experienced it before from my previous tracking id. hope someone can explain to me what is happening. TQ |
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Dec 18 2012, 02:59 PM
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#2
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Newbie
0 posts Joined: Jul 2012
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QUOTE(soundsyst64 @ Dec 18 2012, 02:42 PM) Poslaju didn't update the tracking number on the spot. It takes approx one day for the record to come up. I dont exactly know what kind of service that my seller use because usually I never encountered such problem. I assuming it will be domestic parcel, I'm not sure. anyway here's my tracking id EM274650030MYWhat kind of service that your seller using? There's a few service offered by poslaju (domestic parcel - blue consignment; express delivery - yellow consignment) Kindly enclose the tracking number so we can track it up for ya.  |
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Dec 19 2012, 10:24 AM
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#3
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Newbie
0 posts Joined: Jul 2012
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QUOTE(munkeyflo @ Dec 19 2012, 08:47 AM) It's express delivery. Should be delivered the next working day or latest the next next working day. Try calling up their hotline and ask to check this tracking number. Sometimes their online tracking don't show it. If it's still not in their system, then let your seller know and ask him to double check the tracking number given. If he says its correct, ask him for the receipt of the consignment note with all the necessary details. First I ask myseller for the receipt and all the necessary detail but he replied he already gave me the correct ID, he also said dont blame him if i dont receive the package. he has post many item before this nothing happen before. then he told me to call post if I not receive the item and last he said dont keep on kacau me. So, I called their hotline and explain my situation and the officer check my tracking id and she said the tracking id doesn't register in their system. so I tell her that the seller post it on monday then she replied if the seller already post it the it will appear in their system, so the officer told me to ask my seller to call their hotline to verify the postage. I msg my seller to do so he dint reply my msg.. sorry for the long post I dont know what to do.. I hve been FFK or what?? This post has been edited by ss_sk: Dec 19 2012, 02:54 PM |
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Dec 19 2012, 11:20 PM
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#4
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Newbie
0 posts Joined: Jul 2012
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QUOTE(munkeyflo @ Dec 19 2012, 09:50 PM) Msg the seller again. If it's not in their system, and it has been posted on Monday, definitely something is wrong. I've posted so many parcels with Poslaju for so long and the most also took up to 24 hours for it to display in the system. So my seller called the pos laju and he said to me that the post office give 2 reason on why this is happening either computer got problem or the pos people didn't receive the item. If your seller say "Don't kacau him" and does not want to provide you further details, then he's trying to avoid you or trying to be rude. Which is what a seller SHOULD NOT be doing. Open a dispute thread straight away and inform him about it. Also if possible, report to police and tribunal. Added on December 19, 2012, 9:53 pmLost in post not his responsibility is one thing, but giving a tracking number that is untraceable is another thing - which clearly shows that he is trying to cheat. he also told me that the pos officer will call him this evening or tomorrow morning. so I ask him whether the post office called him yet he replied not yet maybe tomorrow. and untill now the system still shows record not found for the tracking id he provided me with. To be honest I'm not satisfy dealing with him so what should I do?? should I wait until tomorrow and see what will happen or I straight away open a dispute thread?? |
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Dec 19 2012, 11:31 PM
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#5
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Newbie
0 posts Joined: Jul 2012
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QUOTE(soundsyst64 @ Dec 19 2012, 09:10 PM) Poslaju update the tracking status around 8 or 9PM on the same day after the item has received at Poslaju counter. but I still dont receive the package. let say if I'm not at home when the package arrive yesterday the officer will atleast inform me right because I provided my hp no to my seller.If send on monday, you already receive the item yesterday. In this case, ask the seller to scan or snap a picture of the consignment note associate with that tracking number. If seller didn't want to do that and starting to give reasons, you open dispute thread and place all the details you have. i already ask him to provide me the detail but he still said he already post it on monday and dont blame him if I not received the package mybe i wait until tomorrow to see what reason he will give me.. |
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