think maybe they are making it up?

I am supposed to receive my parcel LAST Wednesday (Jan 30), but right now my parcel is still in the Batu Caves outlet.

I called on LAST Thursday, they said they couldn't check the latest status for me, but will arrange to deliver to me on Monday.

I didn't receive my parcel on Monday, I called again, and was told "UNABLE TO DELIVER DUE TO WE HAVE MANY THINGS TO DELIVER".

I asked, will you be able to AT LEAST tell me WHEN can I receive my parcel. They cannot give me an exact answer. I was advised to collect the parcel myself at the Batu Caves outlet.

I asked, are u sure i can get my parcel if i go and collect it Batu Caves myself. Cox I don't live near Batu Caves and I don't want to go there then only find that the parcel is on the way to be delivered. They didn't give me an exact answer and say sth like they will put a notification to say that I will come and collect.

Today is Tuesday, I still don't know whether I should wait or just go and collect myself.

This post has been edited by sheeta: Feb 5 2013, 01:31 PM

sorry for the late reply. What's the status of ur parcel now?

The 1300 never works, you have to call the so-called oversea no. 03-2727 9100.
But sometimes, it can be engaged for the whole day one.

On Tuesday, I finally decided to go to Batu Caves and collect my parcel, as advised by the customer service. He kept telling me that he will inform Pos Laju about me going there.

However, when I reached there, the staff kept me waiting for like 40 minutes, then only told me to come back tomorrow and collect my parcel. He said, "Dalam ada 10, 000 items, MANA ADA MASA CARI." I was so mad. I did try to call the 1300 No., the so-called oversea No., and the Batu Caves No. for the whole afternoon b4 I decided to go after work(to confirm where my parcel was), but the line was always engaged, or they simply didn't pick up the phone.

The next day (Wed), I didn't go back to collect as told (cox I wasn't really in the mood anymore). Initially, I planned to go back on Thursday. Luckily, I didn't go. For some reasons, I didn't know what, they delivered the parcel to my mailing address on Thursday. Really cannot stand the poor service.

This post has been edited by sheeta: Feb 9 2013, 02:17 AM