They did tell me 2-3 days waiting, but after which I sound my concerns, the person said he would ask the spare parts department for other parts, but 5 hours no response from the part department. I feel i deserve immediate response as none is entitled a faulty machine in first day of purchase. only happens in dell though, 4 years ago it happened to inspiron i bought, now it happens to m14x r2.
Added on July 27, 2012, 1:39 pmSo i have these funny experience with dell. If I am their manager, I would be very frustrated at how the executives work.
Yesterday, 12pm, I received a call saying that the LCD spare is available, but for HDD, I need to wait 2-3 business days. Today, I called them to ask about the progress, one sane support really looked on the ticket, and told me precisely that HDD was available since yesterday 26/7/2012 morning and LCD is estimated to arrive in mid August (so they will replace for me when I am in Singapore). So the 2 people said the completely different thing, and obviously the latter one told me the fact.
I dont know how should I react. Normally if i received a faulty product I would go into a shop and complain and get refund or new replacement with compensations, but with dell I dont know, I think I should talk to customer service and tell them about all this. Seriously awful, now I have to bear with the two dead long pixels for weeks.
UPDATES
So I am unhappy about what I have experienced thus far.
I called the customer support and talked about my frustration. The manager approved the replacement, but I was reluctant to agree as I will be leaving quite soon to Singapore and they will not be shipping it outside of the country. I told him that this is not a viable option. So keep on talking about how things went wrong, and told him I wanted to see what the manager could do about this. And he kept on telling me about replacement when it is not a feasible option to me. In the end, no alternative compensation to an unhappy and frustrated customer.
So now I am left with hdd repair on next monday, and LCD repair somewhere in mid august in Singapore.
Case closed. I would like to get refund but this is time inconvenient. I did not have the time to do it, so I would just go ahead with it, shit happens, will never buy from Dell again and never recommend my friends to do it.
I could have got Y580 with similar specs and for significant reduced price and a working and lasting unit, instead of an overpriced alienmotherware which did not last more than 10 hours.
I think your machine is just an isolated case, not sure what happened, not sure y you got defective machine. they should check it before sending it out. i also experienced terrible support from them and up until now im still waiting for the HDD connector that i paid and was supposed to be delivered yesterday. the first tech told me he will call me back, FAIL, he did not callback, 2nd tech also fail.. just wait for survey.. take revenge..
Luckily my machine is running fine. good luck.
Jul 17 2012, 01:30 PM
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