Thanks guys, will definitely look into these. Planning to contact both the CBT and Tribunal next week after my final engine oil replacement.

---

Added on November 24, 2011, 11:44 pmmy main concern here is not really about whether the service center is authorized. It's who and how do I get my issue forwarded to the proper department in charge to seek some sort of compensation.

Hi, I am michaelcsc from Malaysia, Kuala Lumpur and I am seeking for assistance. My mercedes has been through thick and thin. I only send my car to authorized service center. I went all out paying for unnecessary damages:

The matter has been referred to Mercedes-Benz Malaysia(Mr. Amin Ott) via Hap Seng Star Sdn Bhd but my appeal was rejected.I was really puzzled and very dissatisfied as to why my 3 and a half years old C200 (Only done 85000 Kilometers) would require such a major repairs. I could only conclude that either the Mercedes Benz quality is lousy or there was negligence on the part of Hap Seng Star. Subsequently, I have forwarded my issue to the regional office to theInternational Mercedes Benz customer service, but they have not been replying me. Now, whom do I seek for assistance? How do I forward my issue to the Headquarters? Below is the summary of services done (Read this to see how bad Mercedes is!):

1.
2.
3.
4.
5.
6.
7.
8.
Questions:
a. The ‘internal engine oil leak’ investigation was not done thoroughly during the repair done on 27-05-2010 as the problem still persist and settled much later despite my complains. Negligence on the part of Hap Seng Star?
b. The major repair work to replace the ‘worn oil seal’ done on 27-05-2010 was not done properly resulting the camshaft to worn-off subsequently. Again, negligence?
c. If none of the above is true, my only conclusion is Mercedes-Benz produces lousy parts.
d. Am I just unfortunate?

As mentioned, my appeal has been rejected by Mercedes-Benz Malaysia, it leave me no choice but to initiate other options. Now, whom do I seek for assistance? How do I forward my issue to the Headquarters?

Conclusion: Internal oil leak problem still exist since the warranty service. This internal oil leak, the ignition control and the camshaft problem reflects the poor engineering and workmanship of Mercedes Benz. Who expects to get these poor parts and engineering from a renown car manufacturing company, such as Mercedes-Bens? This car is no longer safe for me and my family..