I don't have iPhone so I am not able to provide any help on the phone settings.

You did not provide some details which I need, in order to find out the cause of your problem so I am making some guesses here.

You got the "invalid card number" message when you click on "Link Here" as shown on the left of the screenshot image below...



I guess your account link failure may not be due to your phone.

Link to account is only done once so if you used your iPhone web browser to login and tried it, then don't use it. Use your desktop or notebook computer to login to "astro.com.my" and activate link. Don't block cookies in the web browser. Cookies are small text saved in your computer that identifies you with selected personal info such as login used.

Ok, anyone (including non Astro subscribers) can register a "new" account at "astro.com.my". Only the actual Astro subscribers can "link account" which you already know. This is where there may be problems linking the account !!

Confused ?

I will explain using a fictitious example here...
I registered a new online account using the name "Tan Ling Long" and using email "tanlinglong2012@gmail.com. BUT the actual Astro Byond subscription is registered under my father's name "Tan Fei Chee" with NRIC 120101012012. After login, when I tried to "link my account", I will not be able to link it because there is no astro subscriber with name "Tan Ling Long"

If this is the problem, its easy to correct it. Just change the online astro account name to the same name used to subscribe to Astro Byond. In example above, I changed the account name to "Tan Fei Chee".

Refer to the image above, here are the full checklist to make sure the details you gave are correct...

1) Check whether website online name is the same as the Astro registered subscriber's name.

2) The ID Type must be the same as the NRIC used in the Astro registered subscriber's name. Example : If Astro have records of both the old and new NRIC number of your father, you can use either one. If astro only have record of your father's old NRIC, don't use your father's new NRIC.

3) Check astro subscription account number... 0 12345678 0 which is nine digits. The first digit zero is already set for you.

4) Check the smartcard number. Put Astro Byond on standby, remove smartcard and reverse it. You will see the 12 digits (Example : 123400001234, no spaces, NOT 1234 0000 1234). NOT the serial number of the smartcard which have alphabets+digits (PVCN1234567890).

For Byond, you can also check smartcard number using astro remote... [HOME] > [Settings] > [System Versions] > Smart Card No.: xxxxxxxxx

I don't know whether you did or did not make any mistake in the details above but recheck to make sure.

I don't remember the exact message when link was successful for me.. something like this... "Please wait 2 days for link activation" which means link registration done successfully. So I have to wait for about 2 days for link to be active. 

If you found the mistake, corrected it and link was successful, you have to wait for about 2 days. Then only after that, you can use iPhone to login.

BUT... if you have already done everything correctly earlier by using the desktop/notebook computer and still not able to link account... then I am not able to help you further. I tried.    Maybe others here can offer better help.

NEW ADDITION


Because of my post size, please use [S p o i l e r] in the (advanced) reply to reduce overflooding the forum with unnecessary extra long quotes. Thanks.

  Too bad... I am also scratching my head.

I may still not be able to help solve your online account link problem. However, I do have a few final suggestions...

1) Is it possible to call astro cust supp and request them to completely delete your online account registration ? I don't know if they can do it but its worth a try. If can, then you start fresh again to register a new online account and then try link again.

2) Is it possible to use another computer to try link again ?

3) If you have antivirus installed, could it be your antivirus that may be blocking it ? If so, try disabling it temporarily and try again.

4) Is it possible for you to go to Astro headquarters and bring a notebook there ? I know its troublesome and time wasting. Try to solve there.

Of course these are only my unqualified suggestions. You can choose to wait for Cust Supp to call you since they have opened a case for you.

Not much I can do now to offer any useful assistance as I have run out of ideas. Hope others in this forum can offer better ideas or help. 

Stay cool 

You are welcome. Hehe... did not solve your problem, only gave suggestions. 

As Chikana have the same problem solved, I guess the only thing you can do is to wait for cust supp to take action on your opened case by doing something at their side. But don't wait too long to return call to remind them as they can be slow sometimes.

u call customer service.the technical department wl call u,they wl clear the issue give u a code manually and it was fixed in my case,the thing is that their system is NOT stable thats the issue not what we feed in.

so did you get your problem fix?
if not, call them again and this time ask to speak to supervisor or manager to escalate your case