You are welcome.    I saw that there were a few of you (including nujikabane on March 3rd) struggling to get precise answers from members here that prompted me to chip in with my "ah-hem" loooong winded answer.

Allow me to relate just two incidents out of many that I have personally helped to solve many of my friends problems with their Astro Byond. These are not related to your situation.

My friend in Jerantut, Pahang phoned to me with an SOS for help last year. At that time the 2 Astro installers came and finished installing his new Byond. He subscribed to Superpack 3 with HD. After setting up the 2 malay guys said its done but my friend complained that the HD channels looked like very bad quality with edge fringing discolourations on his 46 inch HD TV. The 2 guys said they have connected using HDMI and its working, and commented that the quality is like that on a big screen LCD TV. My friend even requested them to help connect to his Pioneer Amp but they refused because they are not trained for amp setup! Fair enough but still LOL ! Ok, they left without solving my friend's problem. A day later, my friend came by car to my house (about 50 KM away) and fetch me to his place to find out. You know what ? The Byond settings were set to [Standard Definition] and [720p] ! Oh my goodness gracious !! It should be [High Definition] and [1080i]. I just wondered how Astro trained these installers and buta-buta paid them installation commission for it eventhough Superpack 3 customers don't pay them. My friend sighed with relief and treated me to a sumptious dinner, hehe.

NEW EDIT
Correction... wrongly stated [Standard Definition] and [720p]... it should be [Standard Definition] and [576p] because Byond setting cannot change to [Standard Definition] and [720p] using HDMI connection. Quoted wrongly when I speed type, hehe. Sorry!

Later, I phoned to Astro Customer Support informing them of my friend's incident so here's a little of what I can remember of the conversation in malay...

[Me] Sepatutnya pemasang-pemasang dari Astro ialah pakar dalam semua aspek berkaitan dengan penyediaan alat Byond ditempat pelanggan !! Penyediaan "Setup" yang tak tepat bukan perkhidmatan berkualiti yang diharapkan oleh pelanggan Astro.

[Astro CS] Mungkin ini ialah sesuatu kecuaian pemasang atau salah faham. Boleh encik beri nama-nama installer supaya kami boleh melanjutkan komplain encik kepada bahagian berkenaan ?

[Me] Saya hanya dapat berikan nama dan nombor akaun sebab perkara ini berlaku terhadap pemasangan dirumah kawan saya. (As I intended to make complaint on my friend's behalf, I did jot down my friend's IC and account number but forgot to get the installers name)

[Astro CS] Terima kasih. Komplain encik akan dilanjutkan kepada pihak yang berkaitan.

That's it. Actually I don't expected anything to happen and quality of service will still not improve but I still made complaint just to let them know.

Ok... this comes to the second incident which happened only 2 days ago.

Another friend of mine asked me to help and I went to his house to check. He complained that their 60 inch LED TV continuously flicker once in about 10 minutes for all HD channels and picture quality is dull colour. He tried changing 5 different HDMI cables and still flickers. He tuned the TV colour settings to 100% and still the colour is not strong. When I went there, I was really dumbfounded and scratched my head when I couldn't find out what was causing it ! I was also confused when nothing happened after I pressed the "Record" button on the remote ! After about an hour fiddling with different suspected causes, I suddenly noticed this in Byond settings... "b.yond v1.2". What the hell ! Why is the Byond box still using very outdated software version ? It should be version 3.0s ! I asked my friend how long ago was his set installed and he told me it was only about 2 weeks ago. How did the installer gave my friend a Byond unit with outdated software ? Version 3.0s already released many many months ago and should already be pre-installed in newer units ! Even if the installer was supplied with older stocks, he should have updated the software after installation because its his responsibility to check this.

2 weeks earlier, its also terrible when my friend called the installer complaining about it and he came a few times and still cannot find the reason so he blamed it to some Byond compatibility problems with his TV and Onkyo amp and there's nothing he can do about it. He even recommended my friend to make a report with Astro Customer Support !! Double LOL ! I am not a trained installer but they are, so they should check the software version whenever any compatibility problem is suspected loh.

After sweating for about 30 minutes, I was wondering how come my friend's Byond set was not updated automatically since its always left in "standby mode" since the first day it was installed. Mmm... how to update manually ? There is no "Update" or "Full Manual Reboot" setting in Byond. Aah... I got it. Switch off power completely to the Byond unit (not standby). Waited a minute and switched on power.. ah ha.. the message ... "Update in progress..." appeared so I waited, not touching any remote buttons.

Guess what ? After update to version 3.0s, all my friend's problems solved ! Colour is lots more vibrant and no more fickering every 10+ minutes !!

End of my long stories. These are only 2 of the many more incidents which I helped to rectify because of the fault of the Astro installers. It makes me wonder just how good are the efficiency of these installers. If I based on the number of incidents that I have handled, it should be around 10% efficient. That's bad in a big way ! I should make a commission claim with Astro and get paid for my services but I know Assteruk will not pay me, hehe.

Thanks for reading and bearing my extremely long kopitiam talk. Mmm.. don't know if its out-of-topic here, if it is, then so sorry for it.

Best wishes.