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 Astro B.yond Episode IV (Version 9.0), The New World of Entertainment

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1GTR1
post Mar 17 2012, 06:33 PM

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To all those who are using Astro B.yond, how is the respond of the HD channel? I mean i've just started using Astro B.yond and some HD channels take a long time to broadcast, and some even will go disappear after broadcasting for a while. Any of you experience this? What to do with it? FYI the astro technician already adjusted the position of the satellite dish, but it still happen.
1GTR1
post Mar 18 2012, 03:43 AM

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jamesleetech, thanks for helping out, i'll try to explain now. Actually in the beginning after the technician installed it, I tried viewing the HD channels on the spot and some HD channels were not broadcasting, no response at all, just blank screen, then the technician said just wait for a few hours and check again and he left.

After some hours, still blank screen from HD channels. I called, and few days later, a different technician came and adjusted the satellite dish and change from 1MEASAT 3A(VH) to 18MEASAT 3A(VH). [the first technician used 1MEASAT 3A(VH)] Then again check it on the spot and all HD channels are broadcasting and no problem anymore. But after he left, some HD channels take longer to appear, fastest is 4 seconds, slowest is 10 seconds. And like I said, some even disappear for a long time then came back on, just on and off for many times. The signal strength is 187.

Using LCD tv, no amplifier, it's B.yond HD direct to HD TV. I'll attach a picture for better explanation, because I don't know much about these stuffs...

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1GTR1
post Mar 18 2012, 05:03 AM

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QUOTE(jamesleetech @ Mar 18 2012, 04:46 AM)
From the photo you have shown and your explanation, I may be wrong but I noticed 2 serious problems caused together by two persons who are ... the first lazy idiot who came to install your Byond and the second careless "technician" who are not bothered to help you check further or give advise. If the first person did not give you the free RG6 coaxial cable (I think 100 ft), then he cheated you and earn extra $$ from selling the cable. RG6 specification should be 18 AWG center conductor at 75 ohm resistance which is slightly thicker and better for low noise, less signal loss transmission compared to the RG5 cable used in the normal Astro DMT box (non HD). Will explain why, later.

Mmm... its already 4 am and you sleep late like me too, hehe. I was busy correcting some HTML codes for a few websites. Sleepy now and going to bed so cannot answer in detail now.

I put my short unfinished reply here near to your post. I will delete and edit this same post tomorrow with my detail opinion and probably provide some suggestions eventhough I am not qualified to be "expert", hehe.
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It's ok james, I can see you know what you're talking about thumbup.gif I'll wait for your post tomorrow, and hopefully will solve my problem, because it's really annoying that upgrading to B.yond thinking can enjoy HD, but mana tau keep having this problem.
1GTR1
post Mar 18 2012, 03:02 PM

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QUOTE(neb @ Mar 18 2012, 01:49 PM)
do you have any error message on screen when your HD channel blanked out?

how about other SD channels? can you list out which channels are OK and which channels are experiencing problem
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No error message, just blank like that. Other SD channels are fine, no problem. The affected HD channels are 431, 573, 575, 721, 726, 729 and 832. Now the F1 race is broadcasting on SD channel 813 and HD channel 832, so frustrating that it keeps going on and off on HD channel 832, so have to watch it on SD channel cry.gif

One more thing, the images (people, cars, etc.) in HD channels seem to be vertically longer than SD channels, how to solve that?
1GTR1
post Mar 19 2012, 01:57 AM

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QUOTE
You connected another TV using RCA (Yellow, Red, White) to your Byond box ? I assume you disconnected this, tested and problem still exist. If not, try and unplug all the RCA connections and check again. Just to make sure no short-circuit or interference from the RCA connections because of the "ah-hem" hand-made joins. If problem still exist, then definitely not caused by this. BUT... my advise, use RCA Coaxial Adapter lah... cheap cheap price per piece.


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QUOTE
View your Byond signal for a few minutes. Your signal level was 187 last night. Does the signal level go up and down a lot and very fast on a clear sunny day ? Example, from 140 to 190 level very rapidly even on clear skies. When signal drop too low, you will hear "beeping" sound from your TV. Many rapid beepings and yellow bar changes color means the signal is about to reach the lowest reception, SD channels may be okay but HD may be cut-off for short periods or completely. When loooong non-stop beep heard, all channels cut-off which is normal during heavy rain.


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QUOTE
I can see from your photo that the installer did not change the cables. Why ? You don't want to change because of in-wall cables or difficult to change, or other reasons? If you did NOT know because the installer did not tell you, then the installer is BAD BAD because he/she can secretly sell it later since the cables are already provided by Astro. So if you knew, you will want to change it, eh ?


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QUOTE
Did the installer change your old parabola dish with a new slightly bigger grey dish which is more suitable for HD reception?


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QUOTE
I don't think a technician came on the second time. I believe Astro usually only send installers who are usually private independent sub-contractors who may be from electrical/TV shops. They have limited training.

From your explanations, I can be sure of one thing... the 2 different installers who came two times to your home after you complained, are in my opinion one of the WORST installers... why RG6 cable not used and did he/she secretly kept it ? Why use 1MEASAT 3A(VH) on first install and then changed back to the correct 18MEASAT 3A(VH) on the second visit ? Not properly trained? Stupid or lazy? Tidak-apaaa attitude ?


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QUOTE
Was your HD TV bought recently or already more than 1 year old ?


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QUOTE
Have you used HDMI to your HD TV before upgrading to Byond ? Before using Byond HD, have you used any HDMI connection to HD TV for blu-ray or HD videos ? Before Byond, do you have blu-ray player connected to HD TV to play HD video. If all answer NO, "maybe" your HD TV got some problem with its HDMI input or internal chip. I am guessing so maybe you can call your TV seller to check.


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1GTR1
post Mar 23 2012, 05:01 PM

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Hi guys, it's been a few days since my last post. Just a small update for you guys, the HD channels seem to be fine in the morning and gets a bit worse as the time pass by. BUT nevertheless, i'm gonna change the cable to RG6 and i'll update here again.
1GTR1
post Mar 24 2012, 06:27 PM

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Guys, you know what, my HD channels problem are all fixed! No more problem of HD channels disappearing often, it's really stable now. Some of you had recommended me to change the cable to RG6, well I didn't change it. I did intend to change it, but when I called to my friend's friend to come take a look (this time wanna try someone who is not from Astro), someone who knows how to handle Astro problems, they said it must be something loose from the dish.

I told them this time just change the cable to RG6, they said well let's check the dish first before changing the cable and then ok, I let them adjust the dish. While adjusting it, the people on the roof said "wow why everything here so loose, what kind of people do this kind of job??". This really surprised me because I thought the second guy that Astro sent to fix it many days ago had already tightened it, like I had told you guys over here many days ago. But now I know it's again a loosely done job by the second guy.

So after everything was settled, all HD channels are really stable now. The friend who fixed it even stay for quite long time to check whether the problem still recurring or not. It's really really stable now. So I can make one conclusion, the first two guys the came to install and fix my Astro B.yond, are utterly useless and can go to F OFF. Do this kind of shitty service, might as well don't do it. Suppose to help people, but actually bring more problems.
1GTR1
post Mar 24 2012, 10:35 PM

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QUOTE(smileguy @ Mar 24 2012, 07:29 PM)
I told u in post 985,based on personal experience,the job was NOT done properly ! Well we are happy its settled. rclxms.gif
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Yea, it's also very hard to know what they are doing up there on the roof with the dish, so thankfully this time it's a friend's friend, calling somebody you know to fix it is definitely better.

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