PM sent.

PM sent.

Hi there,thanks for your feedback & compliments here.

By its weight & the info details on the adapter body.

"Customer is always right"----But please do not take it for granted,over the bottom line or clever 1 sided.

1)Through some much Q&A via PM for information about the product.It shows that you have understand & request the correct product.Furthermore,we already advise you to read our post here thoroughly as well.You already inform yourself that using Macbook Air.

2)You are the one who hang up the phone/terminate the call.Did you gave us the chance to explain/provide you the resolution?? You just end the conversation arrogant & hostile that"You knowledge for Mac products are better than me!!!"

3)Upon we read & understand your text message."One small problem,i use the new magsafe 2,yours is the old head.If i were to buy the converter,it will be cheaper for me to buy the new magsafe adapter direct from Apple."From the understanding,why you don't mentioned straight away that the adapter does not fit for your Macbook & ask what can we do to solve the issue?? Instead of,you only think & found out the cost of the converter & push the blame that we do not provide/inform the details/did not ask you whether you want is Magsafe 1 or Magsafe 2 & said that we supply you the wrong item.All because our carelessness.

4)Please be informed that you call us ONLY 10min when the SMS is not replied.We pick up at the 1st Call.We are NOT a 24hrs call center with hundreds of ppl who is ready for you every seconds & minutes like large corporate.Your call & message is AFTER our office hour.We try our very best to STILL reply/answer messages/calls,IF we are still available in the office or we still carry the phone around.So after working hours,call will be answer based on availability.

5)We provide you to exchange the product with same value but you are not accept.

6)Our ads here is CLEARY shows that it is Magsafe 1 adapter together with picture attached.There is NO where mentioned that we have Magsafe 2 or picture of Magsafe 2 as well.


Moral of the story:

1)Ask politely & correctly for resolution,if you already purchase wrong item.
2)Always ask & provide detail information,if you are not sure whether the item suitable use for your equipment.
3)Do put the blame on seller itself by try to CORRECT your own wrong judgement & still says that you truly know what you wanted.

Yes my english poor.I admit.

If we are dealing business with lies,cheat or fool customer like what you said.We can't survive till today since 2009.

We truly realize that there are time happen that we would have faced kind of customer which is ignorant,fussy & arrogant when doing business.

Lesson learn,moving forward we will take more precaution & preventive measures to avoid same kind of case from happen again.

Really thanks a lot for your comments & lesson given.

Apologize that we can't please the customer like you.



This post has been edited by ctlim1: Apr 25 2013, 01:05 AM

Bro check your PM.

amd9999 & aadiputra,PM replied.

Glad to hear that bro.Nice to deal with you too.Hope to deal with you again next time.

Yes exactly.
If postage,pls let us know your location & we will add on the cost accordingly.

PM sent.Pls check.

Hey bro,glad to hear that. :-D

PM done.

PM replied.

PM done.Order in process.

Magsafe 1 new design it is L shape with silver head.

Thanks a lot for your feedback & support here....

PM sent.

PM Replied.

Thanks for the compliment & support.