Glad to hear that.Thanks a lot for your compliment bro.

Bro, pm me best price for Magsafe 60W. Need it urgently. Tq.

Got the adapter now and its working fine! Thanks a lot bro! Nice dealing with u!

Thank you bro for coming support & compliment here.

bro does the magsafe come with 3 pin plug right?

PM sent.

Can you PM me best price for 60W Magsafe power adapter + postage to Kajang?
Does it come with UK 3-pin plug connector?
Tq.

PM sent.

Got my item safe and sound. At the moment the adapter is working fine so, good seller overall.

Hi there,thanks for your feedback & compliments here.

hi seller, how to differentiate ori magsafe & oem adapter?

By its weight & the info details on the adapter body.

I BOUGHT A 45W MAGSAFE ADAPTER TODAY (ASKED SOMEONE TO COLLECT ON MY BEHALF).

AS I USE A MID-2012 MACBOOK AIR, IT TURNS OUT I NEED THE MAGSAFE 2 ADAPTER.

PERHAPS ITS MY FAULT FOR NOT CONFIRMING THAT ITS THE MAGSAFE 2 THAT I NEED. BUT I AM NOT TALKING OF WHETHER I AM WRONG OR HE IS WRONG. I AM TALKING ABOUT CUSTOMER SERVICE.

THROUGHOUT MY PMs WITH THE SELLER, HE ALSO NEVER ONCE MENTIONED THAT HE IS NOT SELLING THE NEW MAGSAFE. AND NEITHER DID HE ONCE THOUGHT OF CONFIRMING WITH ME AS TO WHICH MAGSAFE I WANTED. IN FACT, HE NEVER EVEN ASKED WHAT MACBOOK I WAS USING IT FOR.

SO WHAT DID I DO WHEN I FOUND I HAD THE WRONG MAGSAFE?

I SMSED HIM. NO ANSWER.

SO I CALLED HIM - TOOK HIM AGES TO TAKE MY CALL.

TO MAKE IT SHORT - HE ABSOLUTELY DOES NOT ENTERTAIN ANY COMMUNICATION ON THIS MATTER AND INSTEAD CHOOSES TO BLAME THE BUYER (ME) FOR THE ERROR.

YES, I CAN BUY A MAGSAFE 2 CONVERTER - BUT THE COST OF IT (PLUS WHAT I PAID TO THIS SELLER) WILL EQUAL THE COST OF BUYING A BRAND NEW ORIGINAL MAGSAFE 2 ADAPTER FROM APPLE. PROBABLY CHEAPER TO BUY IT FROM APPLE.

IN MY CALL, I WANTED TO TELL THE SELLER I AM A REASONABLE INDIVIDUAL. I AM NOT ASKING FOR A REFUND, MAYBE EXCHANGE FOR SOMETHING ELSE HE IS SELLING.

BUT NO, HE NEVER GIVES THE CUSTOMER A CHANCE TO TALK. HE JUST GOES ON AND ON. IN SHORT, HE JUST WANTS TO BE RIGHT AND THE CUSTOMER IS WRONG, NO MATTER WHAT. HE PROBABLY NEVER HEARD OF THE PHRASE: THE CUSTOMER IS ALWAYS RIGHT.

MY CONCLUSION:

I HAVE PURCHASED (AND SOLD) MANY ITEMS ON LOWYAT. I GUESS I AM UNLUCKY TO MEET THIS UNINFORMED SELLER.

SO IF ANYONE WANTS THIS ABSOLUTELY UNUSED MAGSAFE (AS WHAT YOU WOULD GET FROM THIS SELLER), I WILL SELL IT FOR A RM30 DISCOUNT FROM HIS PRICE. I AM JUST FED-UP AND NO LONGER INTERESTED TO DEAL WITH SUCH SELLERS. PERIOD.

This post has been edited by goodkarma: Apr 23 2013, 08:51 PM

"Customer is always right"----But please do not take it for granted,over the bottom line or clever 1 sided.

1)Through some much Q&A via PM for information about the product.It shows that you have understand & request the correct product.Furthermore,we already advise you to read our post here thoroughly as well.You already inform yourself that using Macbook Air.

2)You are the one who hang up the phone/terminate the call.Did you gave us the chance to explain/provide you the resolution?? You just end the conversation arrogant & hostile that"You knowledge for Mac products are better than me!!!"

3)Upon we read & understand your text message."One small problem,i use the new magsafe 2,yours is the old head.If i were to buy the converter,it will be cheaper for me to buy the new magsafe adapter direct from Apple."From the understanding,why you don't mentioned straight away that the adapter does not fit for your Macbook & ask what can we do to solve the issue?? Instead of,you only think & found out the cost of the converter & push the blame that we do not provide/inform the details/did not ask you whether you want is Magsafe 1 or Magsafe 2 & said that we supply you the wrong item.All because our carelessness.

4)Please be informed that you call us ONLY 10min when the SMS is not replied.We pick up at the 1st Call.We are NOT a 24hrs call center with hundreds of ppl who is ready for you every seconds & minutes like large corporate.Your call & message is AFTER our office hour.We try our very best to STILL reply/answer messages/calls,IF we are still available in the office or we still carry the phone around.So after working hours,call will be answer based on availability.

5)We provide you to exchange the product with same value but you are not accept.

6)Our ads here is CLEARY shows that it is Magsafe 1 adapter together with picture attached.There is NO where mentioned that we have Magsafe 2 or picture of Magsafe 2 as well.


Moral of the story:

1)Ask politely & correctly for resolution,if you already purchase wrong item.
2)Always ask & provide detail information,if you are not sure whether the item suitable use for your equipment.
3)Do put the blame on seller itself by try to CORRECT your own wrong judgement & still says that you truly know what you wanted.

I WILL NOT ENGAGE IN FURTHER FRUITLESS DEBATES WITH SOMEONE WHO LIES ABOUT WHAT REALLY HAPPENED!!

ANYWAY I DON'T QUITE UNDERSTAND YOUR POOR ENGLISH AND THE GIBBERISH YOU ARE WRITING - AS USUAL, TRYING TO INSINUATE ONCE AGAIN THAT YOU ARE RIGHT WHEN IT IS CLEARLY NOT THE CASE.

WELL, FOR YOUR INFORMATION, I RECORDED OUR CONVERSATION BECAUSE I AM ALL TOO AWARE OF TWIST AND TURN SELLERS LIKE YOU. SO PLEASE DON'T KEEP INSISTING YOU ARE RIGHT. IN THE RECORDED CONVERSATION, YOU DID NOT ALLOW ME TO SAY ANYTHING, YOU JUST WENT ON AND ON ABOUT THERE IS NO REFUND, YOU ARE RIGHT I AM WRONG, AND MORE REASONS WHY YOU ARE RIGHT. AFTER I REALIZED I COULDN'T SPEAK SOME SENSE TO YOU, DID YOU EXPECT ME TO HOLD ON AND LISTEN TO MORE OF YOUR RUBBISH???

ALL I CAN SAY IS THAT YOUR SLOGAN "Yours Satisfaction,Our Commitment" SOUNDS HOLLOW, INSINCERE, AND FAR FROM THE TRUTH.

GOOD LUCK TO YOU.

You can fool all the people some of the time, and some of the people all the time, but you cannot fool all the people all the time

This post has been edited by goodkarma: Apr 24 2013, 07:56 PM

Yes my english poor.I admit.

If we are dealing business with lies,cheat or fool customer like what you said.We can't survive till today since 2009.

We truly realize that there are time happen that we would have faced kind of customer which is ignorant,fussy & arrogant when doing business.

Lesson learn,moving forward we will take more precaution & preventive measures to avoid same kind of case from happen again.

Really thanks a lot for your comments & lesson given.

Apologize that we can't please the customer like you.



This post has been edited by ctlim1: Apr 25 2013, 01:05 AM

IGNORANT? NO, I AM PROBABLY MORE INFORMED THAN YOU. YOU ARE IGNORANT BY NOT GIVING BETTER CUSTOMER SERVICE.

FUSSY? YES, I AM, ESPECIALLY WHEN I PAID FOR SOMETHING I DID NOT WANT. ALL CUSTOMERS ARE FUSSY. LEARN THIS AS YOU ARE A CUSTOMER TOO.

ARROGANT? NOT REALLY. I AM CONFIDENT BECAUSE I SPEAK WITH FACTS - THIS IS FAR FROM ARROGANCE. WAS MY FIRST SMS TO YOU ARROGANT (GO AND CHECK OR I CAN RESEND)? NO, IT WAS HUMBLE AND POLITE.

GOOD TO HEAR YOU HAVE BEEN IN BUSINESS SINCE 2009, AND SELLING 'ORIGINAL' APPLE PRODUCTS (CLEARLY STATED IN YOUR POST). WE ARE TALKING ABOUT APPLE, NOT OTHER BRANDS. AND APPLE NEVER LICENSES THIRD PARTIES TO MAKE ANY OF THEIR PRODUCTS. SO YOUR 'ORIGINAL' APPLE PRODUCTS COME FROM THE FOXCONN FACTORIES IN CHINA? OR YOU GOT THEM THROUGH THE BACK DOOR FROM SOME APPLE STORE? BOTH WOULD BE ILLEGAL.

BUT I WILL STOP HERE AND NOT SAY MORE BECAUSE OF YOUR APOLOGY, WHICH I ACCEPT ...

This post has been edited by goodkarma: Apr 25 2013, 11:08 PM

Keen to meet up tomorrow for a 45w one

afternoon around 2pm ok?

Bro check your PM.

Hello Bro, may i know for Macbook pro 13 mid 2010.. for charger
is my version is 60w? magsafe 2 or 1 im not sure.. but my charger is L shape.

May i know is item available and how much to COD KL . thank you.

This post has been edited by amd9999: Jun 14 2013, 04:50 PM