Hi guys, Appreciate some help here.

I need to do an ownership transfer for an old car of mine..

The problem is this.

1) The reg card states the "tuntutan hak milik" by the finance company
2) The previous owner has settled the finance a long time ago but has not collected the settlement letter/ cancelled the tuntutan hakmilik.
3) He tried getting it from Hong Leong Bank but was given the run around.

My question is,

1) How can I proceed to transfer the ownership with out the settlement letter?
2) is there any other way for the owner to cancel the tuntutan hakmilik by the finance company?

Appreciate some help guys.

Thanks.