As a Collector, i own few SB cards (different account)
I participate in the - My starbucks gift to you-  events on jul 24 night,
i give it a tried on all my cards (5) and send to my frens SB cards at the same time.
fortunately, i got 4 drinks in my own cards, and some of my frens got 2t o 3 drinks...

then today, all those rewards disappeared....

and i SHOCKED ... and saw one of a customer replied this in SB Facebook.

Alfred Lim:" kinda disappointed with this event, after my friends and I get a number of free drinks through this event, 1 call from Starbucks phone come and ALL our reward free drinks gone and become 0. They just told us that we can't get the free drinks like this and our rewards will be deducted. Your T&C do not state 1 card cannot get more than 1 free drinks, so how can you erase all our free drinks. And also the system did not make sure 1 card can get 1 free drinks, after we get more drinks, we send again to redeem the free drinks. Is because of the Starbucks' promotion failure or system failure that can lead to our rewards are being deducted? Haih....."


https://www.facebook.com/photo.php?fbid=101...&type=1&theater

I called SB customers service after read this person fb comments, they did not apologize for this issue, only mentioned : we don't want customers to manipulate the events, and all the drinks already taken back"

damn, i better get claim the drinks quickly also

so far still see all of it in the system

yesterday night i still saw it in the system. but this morning all gone.

Too bad the free drinks is gone.... the most SB loses is 1000 cups... but it makes "genuine" giver ZERO.... that I think it's abuse.

True. SB most loses is only 1000 cups.
and we did not know whether we can get the reward or not initially, the systems credit 4 free drinks into my account was not my fault.
is SB systems and SB don't even stated any terms and conditions.... 

if they wanted to take back the extra 3 drinks, i'm okay with that, but now they taken all back.
When i Called and asked, the manager said so rude to me: " no more mentioning 1000 drinks, we don't want customers to manipulate it"
i felt myself like a robber....
stingy and stupid starbucks.

after finish all my credits in this card, i will stop buying anything from them.

It's called closing the loophole. Their original intentions was probably for existing customers to pull in new Starbucks cards adopters, not for existing ones to manipulate it. How would you feel if some customer managed to horde 100 or 200 drinks to him/herself? Not fair right?

Probably should've sent the free drink to a card registered under a different name. That was probably the only and "legit" way. 

Agreed.

As we did not expect that the system will rewards us so many drinks.
We also surprise tat get more then one free drink as a reward.

But. Without notice. They just take back all the free rewards.

To be fair. We can accept if they call and said system got problem. Everybody entitle to get one fre drink only. Then at least reward me one. Then really fair enuff.

I have total 4 cards. And my gf 3 cards.
Our initial is to collect different design cards but not manipulate starbucks system.

Each cards average get 2 drinks as rewards. Then i join them into one card.
So is total 14.

I have total 4 cards. And my gf 3 cards.
Our initial is to collect different design cards but not manipulate starbucks system.

Each cards average get 2 drinks as rewards. Then i join them into one card.
So is total 14.

Registration get 1 drink. How you get another 1 drink?

For your case, they should let you keep 7 drinks.

agreed. same thought like u.

but stupid systems and stupid starbucks' CS manager ( the person i spoke to)
he doesn't understand what is Customers RELATIONSHIP and the theory of CUSTOMER IS KING....
If really want to SUE the company. i think this can WORK.

they just quietly took back 14 free drinks and 1 of my purchased tumbler free drink ,and 1 registration free drink.

if i did not call them. i think they will not giving back the other 2 drinks also.

conclusion is: Stupid event, Stingy Starbucks, brainless management.

and this lead to Bad REPUTATION......