means that the luggage, seats, food and misc things are set at fixed price and never change even though we book last minute?
if this true, I'll follow this advice whenever I made future reservations

Oh noz...

Dear Guest,

Please be informed that effective from 1st June 2012, AirAsia X will be suspending our flights to/from Christchurch.

We will be sending individual notifications to all guests affected by this suspension, in stages, based on your respective flight dates, via email and SMS.

The email notices will also outline the various service recovery options offered which are:

i. cancel your reservation and opt for Full Refund/Credit Shell; or

ii. move to any of our other operating flights from/to Christchurch, before the 1st June 2012*; or

iii. reroute your flights from/to Christchurch to/from an AirAsia X port in Australia (Sydney, Gold Coast or Melbourne) to Kuala Lumpur# or any other AirAsia X destinations.

Please take note alternative arrangements has to be made on your own for the trans-Tasman travel.

*at no cost, subject to availability

# at no cost

In order to avoid undue congestion and delays in replying to your queries, we request that you contact us in relation to any queries you may have, only after you have received your individual notice.

For further explanation on the reasons for our flight suspensions, please refer to our Press Release on 12th March 2012.

***Important Notice:***



For Option iii)

Guest who choose to transfer their Christchurch-Kuala Lumpur flights to an AirAsia X service Australia-Kuala Lumpur (Sydney, Melbourne or Gold Coast)or vice versa will need to make their own arrangements and payments for trans-Tasman travel.

For guests who have purchased domestic flights within New Zealand to connect with AirAsia X’s suspended Christchurch services, Air New Zealand and Jetstar will allow AirAsia X guests to transfer the payment made for the domestic flight to a trans-Tasman fare. There will be a call centre fee per person per segment for this service and fare difference if applicable.

(Example: A guest who paid for a return domestic flight from Auckland to Christchurch to fly with AirAsia X, who transfers their AirAsia X ticket to the Sydney-Kuala Lumpur service, can transfer the domestic payment towards a flight from Auckland to Sydney to connect to the AirAsia X service.)

To arrange this transfer, guest will need to contact the Air New Zealand or Jetstar call centre, verify connecting travel on AirAsia X, and arrange for their domestic flight to be transferred to a trans-Tasman flight (and pay any fare difference and the contact service fee).

Guests opting for Jetstar will need to contact Jetstar before 26 March, 2012 with the above details.

Call centre details:

- Air New Zealand: 0800 737 000

- Jetstar: 0800 800 995


Before booking trans-Tasman travel please consult airline timetables to ensure your flight to Australia provides time to complete customs and immigration, pick up any bags and check-in at AirAsia X for your flight to Kuala Lumpur (and vice-versa for the return flight from Kuala Lumpur to Australia and returning to New Zealand). A transfer time of at least 4 hours is recommended but please note that neither AirAsia X nor the trans-Tasman carrier can be held accountable for any missed connections.



Sincerely,

AirAsia X Sdn Bhd

Tuesday March 13, 2012
AirAsia X realigns routes, focuses on core markets
http://biz.thestar.com.my/news/story.asp?f...44&sec=business
By CHOONG EN HAN
han@thestar.com.my

PETALING JAYA: AirAsia X, the long-haul, low fare affiliate of AirAsia Bhd has realigned its routes by focusing on its core markets.

As part of the plans will be the suspension of its KL-Christchurch-KL route, with the last flight on May 30.

“The decision to withdraw from Christchurch was a difficult one, but was made taking into account our strategic focus in consolidating our network on markets where we have built up stable, profitable routes. We have, since the suspension of our flights to Europe and India, increased flight frequencies to Tokyo, and opened up a new route to Sydney,” said chief executive officer Azran Osman-Rani in a statement released by the long-haul carrier. When contacted by StarBiz, the company said AirAsia X entered into a commercial agreement with Christchurch Airport in April last year.

“We are unable to reveal the content of the agreement but will honour the commitments that are due from our withdrawal,” said Azran.

The suspension of four times weekly Christchurch, New Zealand route follows the airline's move to axe four of its key destinations namely London, Paris, New Delhi and Mumbai in January.

In operation barely a year, the route has been operating amid rising jet fuel prices which escalated in excess of 30% and is still hovering at high levels.

The airline said the high fuel cost has compromised its ability to offer low fares to customers.

Customers who hold bookings after May 30 will be given an option of a full refund, a re-route to another AirAsia X destination, or a re-book of a return flight prior to May 31 at no additional cost.

Christchurch International Airport also expressed its dismay over AirAsia X route suspension with chief executive officer Jim Boult expressing his unhappiness that the airport will lose its direct link to Kuala Lumpur.

“We are bitterly disappointed at the airline's decision to end the Kuala Lumpur to Christchurch direct flights, but understand the situation AirAsia X finds itself in,” he said in a statement.

“We are very sorry to see AirAsia X depart, but sincerely hope we can welcome it back in the future. The airport had invested years of work into attracting the carrier to Christchurch and we hope that work can be banked as an investment in a future service,” he said.

Meanwhile, analysts believe that AirAsia X will incur some form of financial penalty after the airline reneged on its promise to operate its Christchurch-Kuala Lumpur route for a minimum two years.

“It is unclear how much the penalty would be. But we believe that it will be for the marketing expenses already committed to Christchurch International Airport under a joint marketing plan,” said an analyst.

He said the one-hit penalty would be better compared to running a largely loss-making route amid high fuel cost.