I previously back from overseas & accidentally bought AA insurance for the air ticket. I'm actually already bought from other co.

When I got my baggage I found that the extendable holder was broken and wheels was came out.
I kept walked around the airport and visited few counter as mentioned by the staffs still none of the counter can make it. They just kept asked me refer to the different counter. I'd walked and walk around lcct. I just saw alot of counter and vending machine of buying AA insurance and selling others services but none of the counter for after service. damn!
Its heavy rain that evening, my baggage & I was wet, so I just gave up at last.

Next day, I found AA website mentioned I can claim it after I left the airport, within 7 days. I mailed AA to make the report they replied nearly 2 weeks and request me to report to another email together with the "baggage damage report letter" which get from lcct airport.

Turn a big round, just pay for nothing!
I failed to get a baggage damage report letter to claim for AA insure and even my insurance company.

Can anyone tell me where is the counter to make the claim report?
I never expect to claim AA insurance but our own insurance co.

No doubt, AA airfare is competitive but better SAY NO to the AA INSURE and others services!!