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 Air Asia (亚洲航空) V3, World's Best Low-Cost Airline

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ikacute298
post May 16 2012, 03:06 AM

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Joined: Mar 2010
Hello all. Sorry if this question already being asked too many time. To read all 48 pages of discussion will take so long.

Wanna ask you guys about the problem to modify guest details. The birth date is set to default date which is 1 Jan 1977 eventhough while buying with AirAsia Go, I already entered correct IC no. When I tried to modify the date, encountered error:

Case Number: X78E3B9RMB
[3029:AuthorizationPassengerNameChangeNotAllowed] Sorry, an error has occurred. Please try again later. If the error persists, logon to AskAirAsia.com for help.
[3029:AuthorizationPassengerNameChangeNotAllowed] Sorry, an error has occurred. Please try again later. If the error persists, logon to AskAirAsia.com for help.

Already e-mailed to them but still haven't got any reply. Wonder if anyone else encountered this problem? Will it be a problem while boarding a domestic flight? Thank you so much for your help.
ikacute298
post May 16 2012, 09:17 AM

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QUOTE(Human Nature @ May 16 2012, 08:26 AM)
Hi, i encountered the same problem too. after trying several times, i log out and made payment from the manage my booking tab.
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I've done the payment when buying from AirAsia Go at the final step.
It's when I checked inside Manage My Booking at Air Asia website that I noticed this mistake.
Do you have any issue with incorrect guest details last time? Do you think I will be in trouble since the birth date is wrong?

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