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Air Asia (亚洲航空) V3, World's Best Low-Cost Airline
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MGM
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 Dec 8 2011, 08:31 AM
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Stay up late to fish for cheap tickets and instead get a nightmare.
I made a double booking and spending 4 hours after that trying to find info to get a refund and brought me to this thread.
From what I gather the most I can get refunded is the airport tax (what about the fuel surcharge?).
Any suggestion on the procedure to get the most refund? Go to their office(where?) or to call their expensive hotline?
I booked a KL-Melb return flight for my brother in Sept2011 at a promo of rm983. Then early this morning book similar tickets (same date same flight) at a promo of rm756. Only discovered when I checked the confirmation at my airasia account.
Fare price was rm290.
Fuel Surcharge - rm140.
Airport tax - rm 310.
Processing - rm 16.
Now feel groogy after a bad sleep of 3 hours. HELP!
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MGM
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Dec 8 2011, 08:46 AM
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QUOTE(Shazzac @ Dec 8 2011, 08:40 AM) I believe that you can actually claim back the full amount since you have booked for a ticket with the same name on the same dates. Do call their call centre by today so you can get an answer on what the outcome is though. Thanks Shazzac. Would it be better to go to their office? and which office(KLsentral)? |
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MGM
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Dec 8 2011, 11:20 AM
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QUOTE(Shazzac @ Dec 8 2011, 08:50 AM) If you have time to go to their office, why not? But maybe it's a safer bet to ask first before going there? If you can do it online or on the phone, then why wasting petrol & time to go to their office right? I think their main office is in LCCT. Took your advice and call them at their premiumline 600859999. What a fantastics service eventhough tel charges is rm12.40. The CS guy actually ask for my telno and call me back after confirming with his manager to save my phone charges. His call to me was 20 min long (most of the time on hold while he submitted in a report to process for a full refund). Refund will be credited into my credit card account after 30 days. |
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MGM
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Dec 8 2011, 06:28 PM
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QUOTE(stimix @ Dec 8 2011, 05:44 PM) I suggest those buying promo in advance not to buy luggages, insurance, seat num, food & etc till the very last minutes.. to avoid chances you forfeit the ticket due to wrong schedule or wrong timing bcos the only thing you can claim back is the Airport tax & nothing else... Good advice. Was thinking about this too after the mistake I made. |
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MGM
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Jan 15 2012, 01:05 PM
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QUOTE(MGM @ Dec 8 2011, 11:20 AM) Took your advice and call them at their premiumline 600859999. What a fantastics service eventhough tel charges is rm12.40. The CS guy actually ask for my telno and call me back after confirming with his manager to save my phone charges. His call to me was 20 min long (most of the time on hold while he submitted in a report to process for a full refund). Refund will be credited into my credit card account after 30 days. Money refunded to my Credit Card account after 1 month. |
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