Air Asia (亚洲航空) V3, World's Best Low-Cost Airline
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 Jun 1 2012, 03:41 PM
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#1
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Senior Member
986 posts Joined: Sep 2011 
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I've just received an email and sms from airasia regarding my flight to Langkawi being brought forward (suppose to be 4.10pm flight change to 12.30pm instead).
Is it possible for me to arrange some sort of compensation? Though I don't really mind the time being brought forward. |
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Nov 7 2012, 03:31 PM
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#2
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Senior Member
986 posts Joined: Sep 2011
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QUOTE(lilyginger @ Nov 6 2012, 08:30 PM) I got a very bad experience with Air Asia when I tried to book for the zero fare. I had some experience with this as well but mine was i refreshed and it auto select the earliest flight. I emailed them saying due to their server packed (it was some promotion) hence resulted me the issue.On 29th October 2012, I was taking I was taking advantage of the free seat promotion and I was booking the trip to Bangkok for 2 person from 15th June 2013 to 18th June 2013. The flight that I was interested in was suppose to be at 13:40 departure from KL to BKK and 12:05pm departure from BKK to KL. When I was going to make payment, I click on the wrong payment option of debit card. When I click on the back button on my internet explorer, the Air Asia website in its unprofessional and unethical stunt, went to change my original flight date to 18th June 2013 to 21st June 2013. As I was rushing to make the payment since the offer is limited in time, the time of the flight have also been changed to 15:05pm on 18th June 2013 to 7:10am on 21st June 2013. Can you imagine the time of rushing back to Malaysia on 7:10am of 21st June 2013, I can bet Air Asia do it on purpose because that is suppose to be the most unpopular flight hour. I know after this probably no action from Air Asia or maybe more worst, pretentious caring attitude from Air Asia. No choice since no frill can also be the excuse of no ethic and no professionalism. I don't think I can change the flight time as it will cost another whopping RM200++ which is already half of the flight cost. So this is a lesson to everyone that Air Asia if got a change it will cheat and cheat. Now their website is even unfriendlier than last time and further, the Airasiago pun sama saja the bad website design.  Tell them kindly to amend the time that i wanted and was given a replacement update without additional charges. But i think your case a bit hard since different so many days. Maybe you can email them and ask to charge the time for return flight instead. Blame it on their system don't say it's your fault. Most likely you can get a change. Try email them and see or use the live chat (which is much better). Call also can but it'll be expensive |
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Nov 9 2012, 02:34 PM
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#3
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Senior Member
986 posts Joined: Sep 2011
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QUOTE(lilyginger @ Nov 9 2012, 01:08 PM) How you know unless you are the website creator......... Have you tried emailing them on this to request for change of time? Sometimes with good justification they can proceed one. No issue. Never try never know. Added on November 9, 2012, 1:10 pm Only the one who used the system will know the real incident, no point of getting any feedback. Btw, for a business person(you are active in that credit card thread), I can see that no one so big heart to share so many thing in the forum especially Starbuck one, normal for you to side with AA. Added on November 9, 2012, 1:11 pm Whatever response will not change what had happened and the only thing is AA themselves know if they cheat people or not. No point crying over spoilt milk. When it happen to me I also partly blame myself for didn't double checking. I was in the situation before, that i was overly frustrated upon waiting so long and too excited when i manage to find the cheapest flight. After that frustrated again during payment. Being the impatience me when and refresh and it was pre-selected with earliest flight. I saw the price remains the same so I just rush for payment. Luckily i manage to change it in the end (of course I blame their system too because if the server not so jam up my payment would have gone smoothly without the need to refresh). ADDED : Airasia website does try to confuse customer sometimes that is their business tactic but it's our consumer part to verify everything as well ie : insurance part where normally people will click ok rather than cancel for cancelling it This post has been edited by Devil4life: Nov 9 2012, 02:35 PM |
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Jan 21 2013, 02:08 PM
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#4
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Senior Member
986 posts Joined: Sep 2011
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Air asia no longer can carry a backpack and a hand luggage together?
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