Yesterday I use my CC to pay for luggage, I was not charge for RM4 processing fees.

The processing fee (aka convenience fee) is only charged on Flight Booking.
Add-ons made later will not have any charges (would this change ?? )

The fee is only charged on the 1st transactions. If you used direct debit during flight booking (no fee previously), and now you wanna add, you will kena regardless of credit card (RM8?) or direct debit (RM4).

This post has been edited by Human Nature: Aug 16 2013, 02:51 PM

Booked a one way flight just now. Kena rm4 using M2U payment. AA seriously need competitors.

Deleted, found my answer.

This post has been edited by Human Nature: Aug 15 2013, 10:38 PM

that mean each time if we pay by credit or debit card they will charge rm16?

eg
i book ticket only - they will charge rm16?
then after few days i decide to add meal or choose seat - will they any fee impose? rm16 again?

thanks.

hey human u found your ans d, plz share ...

This post has been edited by straw: Aug 15 2013, 10:42 PM

It is actually RM8 per way. The convenience fee will only be charged one time. So if you have booked your flight using credit card and want to add on meals or baggage later, you don't have to pay the fee for the second time.

As for the 'Can I still add on Meals after Web Check in?', the answer is yes as long as it is before 24 hours from departure time.

This post has been edited by Human Nature: Aug 15 2013, 10:48 PM

Damn! AA charge me rm4 for booking meals. Seriously AA needs serious competition. Taking customers for granted by using unscrupulous methods to improve their profit margins. I have no loyalty for such unscrupulous company.
What convenience fee do we have here! Are we causing them any inconvenience by giving them business? Are they not making money on the meals charged? This is downright unethical and unhealthy business practice. Just hope Malinda will expand quickly and wipe out AA. I will then kick them in the face and wish them a quick death. Learn from the Proton debacle. Why is there no customer loyalty.

This post has been edited by sapper: Aug 16 2013, 12:43 PM

Their concept is easy. Don't book a meal if you are not ready to pay. At least, customer have a choice whether to buy meal or not.

Putraskyline, I don't get you. There is now a hidden charge where there is none previously. It is the hidden charges that get on my nerves. If the meals cost more then rm13 then state the price accordingly. Do you know that this is what got them into trouble in Australia for hidden charges and not being forthright in their advertised pricing. Damn this snaky company.

I don't think the charges was hidden. They have stated earlier. I assume it will be hidden if you got to pay cash on the plane when stewardess charged you RM4 for bringing the food to you and another RM4 when collecting back. And I don't think the charged is all about the price of food. Might be they want to cover their ordering system, bank charged to them when customer make the transaction. I don't support them 100% but these charges for me, legit.

Like I said, if AA thinks the price is insufficient, state it upfront. Don't price it at rm13 and include additional charges when you make the transaction. Are you an apologist or a staff of AA?

Neither. I don't understand what you mean by "state it upfront". You mean add another RM4 to all meals will satisfied you? Why looking for Airasia if you want all inclusive fare? There is a lot of other full services airlines outside.

@sapper, your meals is add-on right? your flight booking was made through direct debit previously?

I have not tried the new fee for direct debit yet but from my previous experience for credit card, the convenience fee is stated separately.

I tried a booking earlier IT IS STATED. RM4 fee for direct debit.

Putraskyline,
You are going off tangent with your argument. You are one of those who will tell others to migrate if you are not satisfied with Malaysia. Yes, I would prefer them to state the price at rm17 and that's the price I will pay when making payment. Would you like to go into a supermarket to buy a shirt priced at rm50 and then at the payment counter the cashier add another rm5 for transaction?

Human Nature,
I paid thru Maybank2u. I have done this before without the addition cost. I was taken aback with this addition charge. This is direct debt and it is as good as cash payment. Imagine if 1million passenger, AA can rake in millions per year.

Hi, i understand. Just saying that it is shown separately.

I am having the situation as yours, wanted to add on meals but decided to put it on hold due to the fee. Now I am waiting for them to fix their Big Card problem. Luckily I still have few weeks to go. I will not support such excessive amount for direct debit.

Its up to you to assume anything, I don't find Air Asia as charity airlines of Malaysia. Its their business model and you cannot compare country to a business easily. Grow up and learn.

On the bold part, if they put "RM5 for any transaction" at their door or visible to any customer, I don't think its wrong. Its unethical when there are no notification at all and add up to your bill.

This post has been edited by Putraskyline: Aug 16 2013, 02:37 PM

I did a dummy booking and found that the RM4 direct debit fee is charged per itinerary. So it is still RM4 for a return trip, more than 1 guest. This is different compared to using credit card.

guiseee,

a quicky question : when do AA normally send out notification/alert on flight delay for our flight schedule?