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 Peugeot Problems & After Sales Service, Any issues from current Peugeot owners?

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TScybermaster98
post Nov 8 2011, 02:03 PM, updated 15y ago

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I am interested in the newly launched Peugeot 508 Turbo. But what worries me is the after sales service by Nasim and build quality. So im asking all current Peugeot owners to give their views here. Ive been a Toyota user for the past 8 years and have had no issues with the car or the after sales service. So moving over to Peugeot will be a huge change for me.

Another thread on Peugeot:
http://forum.lowyat.net/topic/2080312/+160


This post has been edited by cybermaster98: Nov 8 2011, 02:04 PM
TScybermaster98
post Nov 9 2011, 02:31 AM

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QUOTE(Boy96 @ Nov 8 2011, 02:43 PM)
Depends la.. Mostly the probs that was on the 308 (same engine as 508) can be reduced if you dont always rev your car and keep the speed less than 150km/h

About the battery, not sure.. My dad's 308 CC battery kong'ed out just after 7 month but it was replaced under warranty
Whats the problem with going fast and high revs?

Battery is not an issue since its an external component and doesnt cost much anyway.

TScybermaster98
post Nov 9 2011, 12:30 PM

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QUOTE(nickfun @ Nov 9 2011, 12:27 PM)
go to the other forum and check out the problem they faced. honestly im driving a 308, i do encounter problems.

Naza did try to settle it for you (warranty still on) however maintaining a european car is much exp than japs.
Not the service maintainance, i mean the parts

There are some problems with certain owner's car so i cant says all cars..those common problem is a known problem and Naza will fix it.

I drive a toyota too and it does also have problem and i can says their service is good becos competition among SC. And now that PUG/VW is upcoming brands so they will also be competitive smile.gif

No matter you drive what cars..when it does give problem it means u need time off to send cars in SC sad.gif
*
What forums? Can you post some links?

What problems did you face? Please provide details. How old is your car?
TScybermaster98
post Nov 10 2011, 07:59 AM

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QUOTE(Pogostik @ Nov 9 2011, 08:24 PM)
Peugeot @Autoworld

Peugeot Sport Malaysia

I've been driving 308T for about 20 months now. Problems that I'd experienced so far:

1. Battery dead.
Roughly about 11 months after I got the car and 19K of mileage. Since the SC is quite far from where I live, I purchased another battery for about RM240. Then I went to the SC to claim the warranty for the battery. Didn't have any problem in claiming (the claimed battery is juicing my good-ol'-Wira right now biggrin.gif)

*2. Warped front disc brakes.
During claiming the battery at the SC, I told them the steering vibrates when I applied the brake at > 120KM/h. I asked them to check the disc brake. Upon checking, they found the discs have scratched/warped. They replaced it on the spot. And since it's still under warranty, I didn't have to pay for anything.

3. Leaking cooling coil.
Happened 2~3 months ago during the Ramadhan. Went to SC and was asked to leave the car for a few days to have the part replaced. It took them about 6 days (including *Friday and Nuzul Quran public holiday) to get it done. They have to wait for a couple of days for the part to arrive from KL since there's none at the SC. Still didn't pay anything since it's still under warranty.

So, yes, I'm quite satisfy with the after sales services given to me so far.

I have done all the services at KS Kemaman, Terengganu. So I can't comment on other SCs.

* The culprit was the brake pads. Somehow the stock brake pads, while provide good braking, literally ate the discs. Most of 308T owners changed the brake pads to protect the discs. For my case, I've replaced them with EBC Greenstuff after replacing the discs. It cost me around RM400 (not from SC).

** Friday is non-working day in Terengganu.
Being replaced under warranty is alright but what concerns me is the high number of problems despite the car being new. What happens when problems develop later on after the warranty is over? Its on us.

Having the wrong pads installed is somehow a no brainer. How could any car manufacturer install brake pads which eat into the brake disks?? shocking.gif

In my Toyota, ive never had any issues with juddering or brake disks being worn despite my car being 8.5 yrs old.

Im starting to get worried already. cry.gif

TScybermaster98
post Nov 10 2011, 08:01 AM

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QUOTE(ICDeadPeople @ Nov 9 2011, 08:37 PM)
My 3008 recently shows engine fault error on trip computer. Sent it to sc, they didnt find anything wrong with it. Today my reverse sensor got problem too, cant detact.
But i never regret buying this car. Really enjoy driving it.
Hows the engine? Is it smooth? hows the fuel consumption?
TScybermaster98
post Nov 10 2011, 02:05 PM

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QUOTE(Castiel. @ Nov 10 2011, 10:45 AM)
why duncha consider VW?
it comes with 5 years warranty and roadside assistance.
Yes VW has a better engine and gearbox plus build quality and after sales service should be better. But i just cant stand the design (exterior and interior). It looks like an outdated car. IN fact the only car in the VW range which i think is good is the Sirocco and Passat CC. The rest just look ordinary albeit with better gearboxes and engines for sure.

But the spec list for the Peugeot 508 is really impressive:

Spec list includes:

1) 6 speed Tiptronic auto adaptive gearbox with Sports & Manual mode
2) 1.6L Twin Scroll High Pressure Turbo (THP) Prince engine with 156Hp, 240Nm
3) Latest generation Electronic Stability Program (ESP)
4) Anti Lock Braking System (ABS)
5) Electronic Brake Force Distribution (EBD)
6) Intelligent Traction Control System (ITCS)
7) Emergency Brake Assist (EBA)
8) Anti Skid Regulation (ASR)
9) 6 airbags
10) Intelligent Airbag System (separate impact deployment and secondary impact protection)
11) Automatic Electric Parking Brake
12) 4 individual zone auto air-conditioning (separate temp controls for both rear passengers)
13) Colour Heads – Up Display (HUD)
14) Auto Adaptive High Beam System (camera activated)
15) Directional bi – Xenon headlamps with washers & auto levelling system
16) Rain sensing auto wipers
17) Paddle Shifters on Steering Column
18) 10 speaker JBL sound system with 500W surround sound amplifier
19) Arkamsys Audio Processing System (creates natural central acoustic ambience plus has Favour Listening)
20) Intelligent keyless entry with finger sensor and push start button
21) 8 way electric power seats with lumbar support for driver & front passenger
22) 7” HD multi function colour screen
23) 10 front & rear parking sensors with visual display
24) Available Space Management system (ASM) (for parallel parking)
25) Speed sensing electro hydraulic power steering
26) Premium leather


TScybermaster98
post Nov 10 2011, 03:16 PM

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QUOTE(rcracer @ Nov 10 2011, 03:05 PM)
what's the point of all that if the mechanic and service advisor gets to use them for more than half a year.

once warranty over, which is really fast actually, small things here and there is going to cost a lot over the year
I know that hence the reason why i started this thread.
TScybermaster98
post Nov 10 2011, 09:42 PM

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QUOTE(kcng @ Nov 10 2011, 03:19 PM)
buy back toyota only la...... settle problem since u practically worship toyota....

from vios to camry still an upgrade what...

end of story...
Camry looks too old fashioned
TScybermaster98
post Nov 10 2011, 11:13 PM

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QUOTE(kcng @ Nov 10 2011, 10:01 PM)
current altis then or wait next gen camry which is coming soon....

dont bother about any other brand...
smile.gif
I was refering to the 2012 Camry.

TScybermaster98
post Nov 11 2011, 09:04 AM

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QUOTE(tishaban @ Nov 10 2011, 11:53 PM)
Haven't you been asking about different cars like for months already? biggrin.gif

Anyway do a search. I've responded to these questions many times as well as a former Pug owner dealing with Peugeot service.
Yes, ill do proper research before investing my money into anything. Always done that and so far have always made the right decisions regarding everything e.g cars, property, insurance, investments, career, etc.
TScybermaster98
post Nov 11 2011, 09:06 AM

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QUOTE(dstl1128 @ Nov 11 2011, 08:31 AM)
http://en.wikipedia.org/wiki/Prince_engine#Common_Problems

According to my friend, his friend (yes friend of friend) 308GT have that engine peeing issue. Trying hard to get rid of it but resale value had him stucked on it until now. According to him 308 is still ok, 308GT and 308T will have higher chance having this problem.

I think you are better off with VW which has 5yrs unlimited warranty.
If i were to spend RM190K on a Passat 1.8TSI, i would rather top up and go for a 6 month old BMW 320i which is selling for only RM207K by BMW Premium Service. Better specs, better looks and better resale value for sure.
TScybermaster98
post Nov 11 2011, 11:30 AM

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Shocking!

http://peugeotsportmalaysia.freeforums.org...-crisp-t64.html

TScybermaster98
post Nov 11 2011, 11:56 AM

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QUOTE(dstl1128 @ Nov 11 2011, 11:36 AM)
Well, if she said otherwise, there won't be insurance coverage & warranty claims, will it?
Anyway better to look for common problems (those that keep occurring) than those once in a while (like self-burning).
It surely isnt as bad as the brand new Ferrari 458 Italia's which was catching fire in many locations around the world.

TScybermaster98
post Nov 12 2011, 10:19 AM

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QUOTE(rcracer @ Nov 12 2011, 02:28 AM)
i think TS wants to hear this exact sentence

'the peugeot 508 will be a problematic car that will see it spend countless hours in the service centre to get 3 out of 5 reported problems fixed. Nasim after sales service is poor and slow. The peugeot 508 will be very expensive to fix after the warranty period and will be difficult to get rid of unless at a massive loss to the owner. Nasim on the other hand will continue to provide sub standard service'
Well only if its true. My dad has 2 previous Peugeots and he enjoyed using them. The only problems were spare parts since at that time it was under MBF Peugeot. I would expect Peugeots now to be better built especially for the 508 flagship car.
TScybermaster98
post Nov 13 2011, 09:36 AM

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QUOTE(MAD MAX @ Nov 13 2011, 09:05 AM)
how can this be? the spannar not only pop up but the distance to go b4 service also is not 3000km...its about 300km now.
Something is obviously not right. Just because others face the same problem doesnt make it alright. If i were you, i would push Nasim for a solution. Never accept something wrong just because its a norm among other users. Thats the problem with Malaysians. We rarely fight for our customer rights.

 

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