@ tommykeng please understand the system.
in Malaysia, you have Apple Authorised Service Providers. so all your warranty claims are processed through them, except for iPhones. this is because iPhones are sold via carriers (Celcom / Maxis / Digi).

What exactly are you trying to claim? Then we can help you understand the process.

@ Tommykeng please answer my question. what product are YOU trying to claim

Apple only started selling iPhone 4 (8GB) via the online Apple Store, in the last few weeks. so any and all iPhones before that (16 & 32 GB models) need to be claimed via the carrier.

@ yinyum please quote your source, because apple.com/legal/warranty says you're wrong

@ Tommykeng I'd advise you to wait for the Malaysian launch for 2 reasons.
1. Its possible that MY price is lower than SG.
2. Its possible that claiming warranty may still be difficult (have to send back to Singapore on our own).

If you absolutely need the 4S right now, then go ahead. just be prepared to make your own arrangements to claim in SG.

The 'some people' that you mentioned, do they work for Apple? if not, how do you know that they are reliable?

@ Tommykeng I also can talk like bqio mentioned, call the Machines HQ & ask them, cos your 'someone' is saying that Apple agent can do something that Apple says cannot do...

corrections, Apple Malaysia is in Bukit Damansara (Kuala Lumpur).
Its a proper office, and yes, they used to hold training there. I'm not sure what they do there now.

@ tommykeng at launch time, iPhone 3G[S] was Maxis only. Digi joined in April 2010. Celcom joined ... sometime this year, I don't remember exactly.
Until a few weeks ago, Apple never sold iPhones directly to customers. It was always through a telco.

I only replaced my iPhone 3G home button once in 3 years... OK aje.
a few technicians I know pointed out that some people do abuse the button.
a soft press will do, its not made of steel anyway.