I'm using different services at the moment. Thank for the PM but I can't do anything about that as PIXCLE.com admit it themselves that they using the same profile for every domain name under them using one single login. I tried contracting Tucows reseller above PIXCLE but they still can't do anything.

Yesterday the contacted me asking me to confirm that I'm the correct owner of the domain (ironically a few hours earlier they send me a email asking be to renew my domain name fee). So with frustration I do everything the asked and now it's already 12hours and still no nothing. Am I suppose to wait another 3 days? And how can I continue paying them money if they can't provide me what I need?

If they don't want to update it then give me the access and I be done on 5.