I was about to drop the money to get my hosting done on Mesra hosting, so before I did, I wanted to talk to a sales rep so I could understand more about how good their support was.

Reading their website, the information was not enough. All that they put there, could possibly be advertising that was biased. It always does make me feel better to speak to a sales rep, knowing that at least I'm not doing business with just a computer.

I clicked the online chat, and connected to the sales rep.

This is the chat log that I got, I had a very bad time just trying to chat with the sales rep. He also has problems understanding English, he can't distinguish between Digit and Digital.

So, any other web hosts that anyone here can recommend?

I'm just disappointed that they claim they are reliable, yet he told me not to expect too much for RM100.

"Tell me more about Mesra hosting, I would like to host a website."

** You are now speaking with Administrator, MesraHosting.net Sales. **
Me : Hi
Administrator : Welcome to Mesra Live Support, May i help you?
Me : Good afternoon, may I know who I am speaking to?
Me : I would like to host a website probably in a month's time.
Me : I'm looking for reliability and speed.
Administrator : all on the page sir .. u may refer to it
Me : Yes i am aware, but what domains do you host now? I'm not interested in looking at real examples than text
Administrator : and after a month .. if u hsve any problem on how to signup .. please come back and we chat
Administrator : please look on testimonial
Me : I have no problems with the signup
Me : Okay I will have a look, although the testimonials are outdated
Administrator : if u wanna have prove .. u can ping
Me : Yes i know
Me : Although some of them have closed down, so you might really want to update that page
Administrator : some is outdated .. but almost of them are still working
Administrator : copy the domain and ping
Me : Any easier way to pay besides going to the bank or doing online banking, credit card possibly?
Administrator : close down mean user doesnt pay .. no payment mean we gonna close
Me : I see
Administrator : no credit card transaction .. only bank in ..online banking... argghh .. i hate to talk about future or coming month
Administrator : all on our page sir
Me : If we're talking about sales, no one can buy now right away.
Me : Provide me with some customer support and I will give you the business.
Administrator : with RM100 ? that not a business
Me : Today is also a saturday, no banks are open.
Me : RM100 is also money
Administrator : maybe some other will offer RM100 like ppl pay RM1000
Administrator : RM100 is nothing now days
Administrator : and dont expect too much with RM100
Me : You are a sales rep, it does not matter really how much the product is. I am only looking for some information, if you find it irritating to provide me with some basic information. Then I'd think something is wrong with your organisation.
Me : If you tell me not to expect too much with RM100, it also means that I cannot expect what you advertise on your website for RM100
Administrator : even RM100 gone after fill the petrol for 1 day
Administrator : yeah .. coz RM100 is nothing now days
Administrator : and ur expectation are so high
Administrator : hehe
Me : I never said what my expectations were.
Me : I only asked, what can you provide.
Administrator : u just saying about speed sir
Administrator : dont u forget that
Me : Yes, did I say what peed?
Administrator : ha ha
Me : I know what speed you can provide, I want to know what you will say about that.
Me : Speed in this sense is a digit, did i mention what speed i needed?
Me : I did not, i only said speed.
Me : My speed may not be what you think it is.
Administrator : wow .. ing about digital;
Administrator : talkiing about digital
Administrator : wow so high imagination la u
Me : Digit is not digital, if you have a problem understanding me, I think you are not qualified to do this job.
Administrator : ha ha ha
Administrator : yeah .. then u are qualified ?
Administrator : or just a word ?
Me : I only requested that you provide me with basic answers, do you find it so difficult?
Administrator : hehe
Administrator : i did answe
Administrator : look on our p;age
Administrator : and u said u bettrer look on prove rather then text
Administrator : what so high la man
Administrator : ha ha has
Me : Yes, but can you tell me what speeds your servers are connected to backbones?
Me : You don't.
Me : You say high speed, but what speed. I need some information as well that cannot be found on the website.
Administrator : sir .. this is waste my time .. i had 5 others to support rather then talking sabout so high on ur expectation .. sorry sir .. go on mumbling .. i'm not to bother what are u saying ..wasting time
Administrator : c ya
Me : I can tell Mesra doesn't care about customer service.

Mesra customer support like cannot make it, very frustrated.

I'm just very disappointed at the 'service' that he provided.

Its lucky I found it out before I made a payment.

Anyone's experience with DataKL.com?

I see that their connections are fast, but what about real life experiences?
Anyone?

Thanks.

Its not 24h, I managed to get him during office hours.