QUOTE(silverarrows @ Oct 20 2011, 02:27 PM)
Based on my experience, when near to 1-year anniversary date:
HSBC, HLB, MBB, PBB: Will not waive the GST even after called to ask for cancellation
SCB, Citibank: High % they will apply retention & waive the RM50 if they think you are "loyal" customer to them
Unknown for me: UOB, RHB
2 years back I called up to cancel my HLB Plat and received a call from them offering me 3 years auto annual fee waiver and 20,000 rewards points. That year only needed 7000 points to offset GST and this year had to use 10,000 points, so got balance 3000 points. And I have not been using the HLB Plat since then (maybe max twice). Looks like next year I got to pay GST as points not enough HSBC, HLB, MBB, PBB: Will not waive the GST even after called to ask for cancellation
SCB, Citibank: High % they will apply retention & waive the RM50 if they think you are "loyal" customer to them
Unknown for me: UOB, RHB
As for Citi, I guess I'm not considered loyal customer (had the card like for more than 8 years and the CL had reached the Max level), when I called up CS last year to cancel my Citi Clear Card, CS said OK and did not receive any call from them. This year got the Citi Plat, got to wait and see what happen next year.
As for UOB, before I cancel my MC Plat 2 years back, they say cannot waive, after I cancel they want waive, told them forget it since the card useless. But kept the Plat Visa, that year they gave me some offer to waive GST but this year paid the GST as I did not bothered to ask for waiver, can't cancel this card because bought an insurance policy with it years ago and the policy is tied to it
This post has been edited by Gen-X: Oct 20 2011, 09:54 PM
Oct 20 2011, 08:59 PM
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