not much talk about servicing.

Anyone has experience with other service centers in PJ/KL besides the one at Lot 219 (besides Fed Hgway)?

My past 2 experiences (for my 1st and 2nd service) with them is not too fantastic. The super slowness and the tidak-apaness of their customers is one of the major concerns. Besides my own experience, from my observation while waiting, most of the time, if you enquire whether the car is ready, they will have to 'hunt' for it in the service area.

As for my own experience, I was told that my car was at the wash area and it will be ready soon (as told by the SA). After waiting for almost 20 minutes, then only I realised (when I overheard another SA telling another customer) that the SA that had attended to me earlier had gone on break and didnt bother to hand over my case to another SA. So I had to harass another SA to find out where my car was. A good 20 mins later, he told me my car was ready. FYI, I went to collect my car at 1245 and left the service center at 215. I saw that on the job sheet that my car was done at 1pm.

Perhaps I would try another center next time. Someone who may be looking at this and working or have links with the said center, please bring this up to the service manager (I will also send off an email to Mazda). Keep your team effective and efficient! Perhaps make a trip to other service centers of other makes to find out how they handle their customers instead of giving me an impression of headless chickens trying to locate where our cars are.

If anybody wants to provide feedback to me, please PM me so that I can compile a list of negative or positive feedback to Mazda.



This post has been edited by merk: Feb 2 2012, 10:47 AM

Wow, its amazing, how much feedback we have here! Good that more and more people are coming out to highlight their problems. To the rest who plan to buy or have just gotten their cars, take these comments positively and collectively (hopefully), we can assert some pressure on them! Cannot just keep pushing their cars but their service experience is lousy.

Having said that, I love driving my Mazda 3. Just feel that Bermaz have to buck up as I see more and more Mazdas on the road nowadays.

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Added on February 3, 2012, 9:12 amCentral locking - I got mine fixed at GS (authorised accessory shop by Mazda, located along Jln 222 in PJ) for around 300+, if i remember correctly but definitely not 500+

GPS - a bit slow but bearable, locking to the satellite is better than I expected. Yours is Papago which version?

This post has been edited by merk: Feb 3 2012, 09:12 AM

there was a 'pinging' sound initially from the boot area. I managed to locate that sound to the jack, wrap it with cloth and the sound is gone. Now there is a soft knocking from the back left area that occasionally can be heard when driving slow over uneven roads. The SC said they tighten the sparetire lug but the sound it still there, will probably look into it again soon when I have the time at another SC. Anyone out there has the same problem and managed to resolve it?

btw, I am driving the Hatchback CKD.

like i mentioned earlier, despite all this small grievances, it is a fun car, just enjoy your ride!