It's not that they don't want to come to my area but rather because I was told that the process of getting them to come may take 1 to 2 months. BTW, I am from Ipoh. Anyway, I will followup closely with them. I won't call it bad service but disappointed because they couldn't solve the knocking noise that is always there. Maybe it can only be solve by the "specialist" from BERMAZ.

My sis sat in my new car during CNY and said: "Eh...Why your new car sound like that one ar?"


This post has been edited by DataWraith: Feb 2 2012, 05:46 PM

Datawraith,

I am also from Ipoh. The SC you sent your car was the one in Jelapang? In terms of service, how was it?

enchekere,

Yes, before the Jelapang roundabout. There is only one authorized Mazda service centre in Ipoh.
In terms of service:

1) Front desk customer service were friendly. Offered me wifi password while I was waiting at customer waiting area. One thing to improve is that they should not talk or gossip about another customer in front of other customers. Can do it when no customer is around if it is necessary to talk about it.

2) The tech guys are okay. When I arrive in the morning, a senior guy offered to take me out for a test drive to simulate the knocking straight after registering at the front desk. Once back at the SC, he instructed another to check the undercarriage bolts and stuff. After that, another guy took over and did the test drive with me for the second time. Waiting time wasn't too long. Very engaging with me during test drive and very confident but did not solve my issue in the end It's my first service...just some oil change and nothing much done. It was quick (the routine service part).

How bout you? Whats your experience with them like?

hi bro, congrats on your new ride, sori for late wish

i listened to your mp3, it is indeed annoying, i can't imagine myself facing that kind of sound daily...

mine also has knocking sound at rear left side and so far SC only tightened bolt here there but sound still persist , of coz not as annoying like yours lah... the sound only can be heard during hitting bump at low speed, like zebra crossing.... for 6 months i only turn radio louder for temporary solution will try again next 20k service

got one member found solution here http://mymazdaclub.com/forumv2/index.php?topic=1637.0 but i can't see any photo attached, so don't know how to do it... so far lazy to PM him

hi all,

reporting M3 CKD 1.6 Sedan Almunium...

3week old by today! already hit 3K mileage...

got same problem the electronic sound when rotating the steering wheel, after my 1st 1K service...but enjoyed with my zoom zoom,

Great i am from ipoh too ...

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Added on February 2, 2012, 9:56 pmThat is the one and only SC in ipoh .. no choice ... no choice haha

This post has been edited by StevenKEY: Feb 2 2012, 09:56 PM

aiya....y so sien got these kind of noise wan...civic n altis got meh? slyphy leh?

civic got a lot sound too ...

Wow, its amazing, how much feedback we have here! Good that more and more people are coming out to highlight their problems. To the rest who plan to buy or have just gotten their cars, take these comments positively and collectively (hopefully), we can assert some pressure on them! Cannot just keep pushing their cars but their service experience is lousy.

Having said that, I love driving my Mazda 3. Just feel that Bermaz have to buck up as I see more and more Mazdas on the road nowadays.

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Added on February 3, 2012, 9:12 amCentral locking - I got mine fixed at GS (authorised accessory shop by Mazda, located along Jln 222 in PJ) for around 300+, if i remember correctly but definitely not 500+

GPS - a bit slow but bearable, locking to the satellite is better than I expected. Yours is Papago which version?

This post has been edited by merk: Feb 3 2012, 09:12 AM

no knocking sound for u merk?

Thanks kaisers. It's never too late to wish.
Haha...yes, it's really annoying and it's always there. I have actually resorted to your temporary solution too but unfortunately it does not work for me
Thanks for the info from the other forum. I will chk it out.



StevenKEY, cheers! Maybe I have even seen you pass by in the car, there aren't that many M3's in Ipoh, hehe.



Yes, the goal is share our experiences and even possible solutions to issues we face with the car. Oh yeah! The central locking is something that I have at the back of my mind and thanks for bringing it up I am planning to get it done up as well.

Anyone got the boot tray and how much does it cost?

Yea i've been looking for the boot tray too. anyone?

Welcome another M3 owner, DataWraith. sorry about the knocking sound. Hope the SC will rectify this very soon for you!

Took my car to G'zox Sunway branch to polish and coating yesterday at 11am. Told me approximately 1 1/2 hours to finish.when they are about done, I went to check my car for the second time and found a paint coating chipped off from my headlanp area. It was at least 1cm in diameter. I asked the superwiser what happened to it, and his staff told him the chip was already there.. I just inspected the car before I sent the car so I was sure it wasn't there. The supervisor didn't look convinced that it was their fault until I found another deep paint scratch at my back door handle. It was at least 5 inches long this time! The superwiser only took some cheap paint to cover the paint chip area and asked if I was satisfied! Of course i was furious and said NO! The colour was not even close to the original!

At last he took it to the car paint shop to touch up the chipped off area. I called up the manager named Thomas and complaint about my dissatisfaction. He seemed not too keen in talking to me and told me its normal these things happened. That was the stupidest thing to say and it didn't make me feel any better. I waited from 11am till 6pm. 7 freaking hours!!! I canceled 4 appointments just to sit there and wait.

The paint job was not even close to perfect. If u look closely u can still see tiny dent. They apply me free anti rain repellent as their compensation. Anti rain repellent? I can even apply it myself!

The boss didn't even call back to ask if I'm satisfied and if anything is okay at my side. I took my car for them expecting them to do a good job detailing my car in the end they made it worse and did nothing to compensate me for my 7hours!!!

G'zox Sunway Branch gave me and my car the worst service even. I would suggest you guys to think twice before sending ur beloved car for them to handle.

One more thing I found out this morning, where there's a tiny dent on the silver panel on the passenger side. Please do not bring your car to G'zox if you value your car.

Hey bro,

List down your car details so that I can add you onto the owners list

Congrats for the new car.... ZOOM ZOOOOOOOOOM!!!

Hello, i've got my M3 1.6L in Dec 2011. There was a front knocking sound (heard on 2nd day), followed by rear knocking sound (heard on 30th day). I left my car at SC for (?) no of days days and.....will let you guys know how and what they fixed. To be confirmed 100% fixed i need to test it again.

The knocking sound seems or found to be between two metals knocking each other and the front knocks appear after car driven for a while (ie - engine becomes hot) or after in hot sun where metal expands. Back sound is very constant esp on uneven roads.

Will also tell u what happened during these fixes.

Stay tune.

This post has been edited by dahool00: Feb 3 2012, 02:59 PM

My car now only around 600km and haven't send it to SC for servicing. This is my first Mazda and I got not experience with Mazda after sales, so I am feeling a bit worry where to send my car for 1st servicing.

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Added on February 3, 2012, 3:35 pm
Add me too..Mazda 3 1.6 Sedan Black.

This post has been edited by enchekere: Feb 3 2012, 03:35 PM

i m glad that my car have no this knocking noise. realize that quite a number of ppl have this prob, guess mostly is from the 1st batch of CKD? ^^

AFAIK, the first batch CKD only involve painting n tyres only, thus can assume all these noise are from Japan's asembly? Hehe...

But toyota also got noise ma, thailand one i mean, japan dont know la...

already put there

almunium matalic 1.6 Sedan

CBU mazda 3 got nothing so far...only CKD mazda 3 having the most knocking sound problem by owners...other than that...nothing...
honda / toyota also same but same category car can't perform as well as mazda 3... honda civic with a slightly longer wheelbase is not as swift as mazda 3 in corners unless the driver is very experienced..anyhow..it's up to the driver to handle the car because no matter what car one is driving...it all depends on the driver to fully bring out its potential