reply from Brightstar...

Brightstar Distribution JB branch is not a service center – We are only can collect the device on Motorola/PhoneWox behalf



Meanwhile we have contacted PhoneWox Sunway Mentari branch for their feedback as to assist you with your warranty claims – IF they are (Phonewox) to give you a 1 to 1 swap – They are still in the position of taking their Seed Unit for replacement and We can’t use Brightstar Commercial set for any Warranty replacement – we hope that you can be aware of the Warranty Service agreement between Authorized Service Center and Distributor role are very much

from this wat i understand is brightstar cannot replace 1 to 1. because spoilt warranty unit is by motorola/phonewox, while brightstar incharge of new selling set. is this what the reply mean?

update for my razr status :

went back to celcom today, i demand for 1 to 1 exchange due to the display problem, they acknowledge it is a defect but their policy, once accept the phone and out from their branch, cannot exchange 1 to 1 (except Iphone), all problem must go back to manufacturer distributor(in my case brightstar), and u need to do it urself, they not help you. so guys who want to but from celcom take note.

then i go to brightstar branch at Johor Bahru. they acknowledge it is a manufacturer defect, but not 1 to 1 exchange because they branch in Johor is only a collection center, they do not have any stock there, everything must go back to KL branch. i demand a new set to be replace to me but the staff said they need to send the phone back to HQ/service center(phoneworx), then they will decide whether to replace a new set or repair the set.

I going to log a official complain to Brightstar and motorola, to demand a brand new set.

i just realized that this phone can merge calls. means i can call 2 friends at a time and we can both talk to each other..damn cool

A minor scratch line at the back right under the microphone grill   

Still no case available?!?

not too sure what it means... best you give em a call to sort your doubts out.

anyway, i went on ahead to the jln ampang branch after paying a visit to pavilion's blue cube cuz they said they haven't got any word about the phone yet and that the branch would be the first to have the new phones. and so i went to jln ampang and guess what, they never fail to amuse me... the peeps there was saying the exact opposite thing, that pavilion would be the first to launch any new phones... and they're in the dark as well on the razr... damn it, wasted all my time and effort...

Normally once u step out of the shop. Theres no such thing as one to one exchange.
dealers will push to service center, service center will push back to dealers.

i just realized that this phone can merge calls. means i can call 2 friends at a time and we can both talk to each other..damn cool

Anyone found a phone cover yet?

Already pusing MINES2, not found any....

Side of the phone should design same as back cover, quite slippery...
   

But overall mengancam.....

Nillkin case will coming soon

---

Added on November 22, 2011, 5:51 pmCOMING SOON~~~

wah..can tell me when it has arrive! wanna book 1 black and 1 grey!

Nillkin case will coming soon

---

Added on November 22, 2011, 5:51 pmCOMING SOON~~~

within 2 weeks

within 2 weeks

just want to ask...can we used broadband sim on the phone....

so any recommended shop to buy this phone? btw should i get the celcom package or should i just buy it from a normal shop? and if there any manufacture defect will celcom replace it for me immediately? and same with normal shop will they give me a replace instantly? so which one would u guys recommend? thx.

so any recommended shop to buy this phone? btw should i get the celcom package or should i just buy it from a normal shop? and if there any manufacture defect will celcom replace it for me immediately? and same with normal shop will they give me a replace instantly? so which one would u guys recommend? thx.