Lelong rejected my claim with something like this


Hi

After we have reviewed and process your BPP claim, we regret to inform you that we would not be able to proceed with any compensation under the BPP terms & conditions.

Kindly refer below link for the BPP T&C.

http://www.lelong.com.my/bpp/
Transaction must be recorded under Lelong system
You do not qualify for the BPP Claim as you have not complete the transaction. There was no confirmation from your end, as well as there was no payment details updated in the transaction (system).

Transaction Status


Seller Confirmed Y
Buyer Confirmed N
Payment Sent N
Payment Received N
Item Sent N
Item Received N
Auction Acc Status N
Waive Shipping Charges N

Sorry for the inconveniences caused.

After i received the notification of winning of item then i contact qiling and made the payment to them by atm.

So what should i do?

I lost my confidence to Lelong already, prefer groupon and go shop buy....

Seem like ...............