FYI, i will send a complaint letter tonight.. i believe we cannot delay it anymore...However, you can refer the photo that we sharing in forum ....Thanks

---

Added on September 4, 2012, 4:16 pmSiew1984, Yes sure i can add this question inside as well. Thanks for comment.

This post has been edited by kelvin2080: Sep 4 2012, 04:16 PM

I think it's too late to raise it that time..... =)
However it's advicesable to read the photo and information that we sharing in forum

---

Added on September 4, 2012, 7:58 pmAll, FYI, i already sent a complaint email to Mahsing.. Hope that will get the clarification/ action from them ASAP.. I will let you all know once i got reply from them.. Thanks for those who help/Cooperation on this matter...

I hope that we will have a dialog session within mahsing executive and purchaser (buyers) to discuss this matter...



This post has been edited by kelvin2080: Sep 4 2012, 08:19 PM

Okay, thanks for info

Why no excited to see show house for phase 2 and phase 3?
Phase 2 and Phase 1 design are almost same, but just phase 1 are smaller if compare to phase 2... Meanwhile, it's good to see the phase 2 show unit because you will know what material used for your phase 1 house future....

heard that, week 2 / week 3 of september.....
For me, i prefer Mahsing work well on this phase 2 show unit instead of rush it...
Whatever need to change, MUST CHANGE IT before open for public viewing..

I dun like a disappointed again!!!

Yes, i already sent to Mahsing yesterday !!! Now waiting their reply...

---

Added on September 5, 2012, 2:29 pmHi, FYI, i got a replied email from Mahsing...

==================================================
Thanks for your email.

We are checking your comments below with the Marketing & Sales Department. The person in charge may contact you these few working days to understand more on your matter.

Meanwhile, you may also contact Ms Angela at HQ office 03 - 9221 6888 ext.200 during office hours to check on the status.

Thanks and Warmest Regards,
CRM of Mah Sing Group

==================================================


Replied
========
Hi CRM Team,
Thanks for your fast replied. we really appreciate it.

Please contact me by email because i'm oversea now. However, if Mah Sing need a dialog session face to face with our Purchaser. Please let me know, i will inform the buyers and then we can discuss it together (Win-Win situation).

Thanks in advance.

With Regards,
Kelvin

This post has been edited by kelvin2080: Sep 5 2012, 02:36 PM

i saw the statement "for existing buyers only"..... is it somethings are going happen?????

This post has been edited by kelvin2080: Sep 5 2012, 07:59 PM

FYI, i got the information from professional..... our main entrance house door just cost RM 300/RM400 only... really XXXX ..... this is call solid door??? I call this "CHEAP DOOR"....

---

Added on September 6, 2012, 12:20 pmJason,For Guard house.. it's not related to small or big (Security guard not necessary working hard on small guard house).. This is more on management problem...
The Guard house should have at least "IN/OUT" Traffic control and touch card access.. (not smaller like this, definitely all control by 1 way!!!! )..i feel no safe to living here.... when outsider like robber looking on this guard house.. i can tell u .. he will think to do robbery case here......

For security guard.. I can tell you because i'm working in country bank... Security Guard should use third party firms (more professional) so that they will change the security guard every week or every 2 week.. Why we need this? please refer below:-

(1) Security Guard will not pakat with other people and robbery case will reduce. A lot of robbery case are done by insider people like "guard".
(2) Security will be more strict. E.g: If the guard see the people very often and then he think the people is residence and simply let go that people enter the area... but this people not necessary is our residence.
(3) When security Guard are news on this area, they are more concern its instead of lazy...(human being)

Frankly speaking, for the lazy security guard.. no matter he got a comfortable guard house or small guard house.. he also can lazy.... So this must control by management...!!!!

Myself, still stand a point.. we no need very luxury guard house... but we need a well look guard house(not smaller like THIS) and at least got "IN" and "OUT" Traffic control... if not i can tell you we will have a traffic jam every morning when we need to go work...


Please refer attachment photo.. Other project also got reasonable guard house (not very luxury)... however, i do believe i will living more secure by their guard house instead of M-residence guard house as show in photo below....

---

Added on September 6, 2012, 12:40 pmAll, below is the latest email that i sent to Mahsing after i received an information from our buyers......(*** Ms.Angela told her.. our buyers are satisfy phase 2 design and happy on that !!!!)... Are you agree?????? i think this is an excuse and not a solution...

Hi CRM,
I had received an information from M-residence buyers today. She told
me that she got meet Ms.Angela and discuss on the complaint issue.
However, she are received more excuse answer from her instead of
solution. I believe this is not the way that developer treat purchaser
like this. If we just need an excuse ... we no need to send a
complaint letter.

I hope that we can have a dialog session face to face between Mahsing
and all M-residence purchaser.We got a professional here to explain
further the problem and dissatisfaction on this complaint matter. FYI,
We are not the first time buyers to purchase house and i believe more
than half million Ringgit Malaysia house should not like this !!!

We look forward to settling this matter amicably. If, however, you choose not to
Undertake the rectification work; we will consider taking further
action to resolve the complaint through the multimedia company or etc.

Thanks and awaiting your reply and please treat this issue seriously.

With regards,
Kelvin

This post has been edited by kelvin2080: Sep 6 2012, 04:07 PM


Attached thumbnail(s)

This post has been edited by kelvin2080: Sep 6 2012, 07:52 PM

I agreed that, however, we also should follow what we sign in S&P (When i bought that time Sales operator already told me that the fencing are transparent de) ....so We cannot request more... (Must be reasonable).
Example you buy Waja but in the end you want Mitsubishi Engine.... it's impossible...

I just hope that we can live in secure place.. Sure.. we should give time Mahsing to resolve this problem...
We choose Mahsing because of their reputation.. and we will look forward for their action ....

I believe everything's need time.. If mahsing really can resolve the things... we all are happy on that....without complaint..
=)

Guys, we just wait a response from them...
I believe Mahsing are doing somethings ... since they got internal meeting and put some sticker note "change" , "change" and "change" in show unit..



This post has been edited by kelvin2080: Sep 6 2012, 08:55 PM

Thanks for sharing...

All,To Be fair, when we bought the phase 2 unit that time we already know that got toilet in middle of ground floor. It's not reasonable for us to request Mahsing change this design....Am i right?

It got pros and cons to having this toilet there...

Pros-> after having ur meal in dining area, you can go toilet easily because just beside ... no need to go backward of house for toilet as this toilet are for Maid !!! However, Mahsing need to solve the ventilation problem....
cons-> feng shui no good!!!


Meanwhile, we can discuss this with M-residence Operator/ sales team to get an advice. my advice, for those who don;t like this design then can consider phase 3.

I believe everyone are more concern on the complaint list item... so we need to focus on this... =)

This post has been edited by kelvin2080: Sep 7 2012, 09:04 AM

We are waiting Mahsing reply so please tolerance and wait... This is one of the item in complaint list..
Since Mahsing design the toilet in middle of ground floor then they should take responsible to solve it..

Please refer to photo below, that is the solution. however we think that it's not enough to solve the ventilation problem and we need clarification how this air to go and etc...

This post has been edited by kelvin2080: Sep 7 2012, 10:17 AM


Attached thumbnail(s)

Agreed, let talk to Mahsing and see what the feedback!!! When i bought that time i also dun know got ventilation problem. After i ask my friends who work as construction as well.. He told me that , look like difficult to solve this... and this ventilation are located in staircase there... become much more difficult.

However, let see Mahsing how to solve this.. I believe they got idea for this... since they come out this design!!! If that is design problem then Mahsing will clarify it since they are big developer... they will bear responsible de... (my personal opinion)...

good point iLoveSunday... Let waiting the answer from Mahsing then only decide...i'm still waiting to chat with Ms.Angela.. however, the communication are not just a complaint but we should come out a solution.. which both party also got happy ending...

No problem... I believe Mahsing are concern everything's we put in forum so that they will take consideration on this. I will raise a question but not fighting. We are in team!!! I hope everything's are solve in "WIN-WIN" situation...

I believe, if mahsing can resolve everything's in shorter period.. then it will have a good image of company because they concern on customer feedback.. Not many developer can do like this!!!

Mahsing... Please do ur best and concern on customer... customer satisfaction is important key for company growth!!

Siew1984, you got your point but i'm not so agree on that.... actually i'm still waiting Mahsing to reply me to talk on all complaint item before raise my comment in forum... However, this point are important for many buyers here..

for middle toilet in ground floor
(1) usage are rarely - Not really, it depend on the family... for myself, i prefer to use ground floor toilet instead of room toilet because it's near and most of the time, i will spend my time in ground floor (to watch TV, have meal and batching).... Example: You are watching TV now in ground floor, will you go to ur upper floor room to have toilet there? Answer is definitely NO!!!

(2) We are now complaint no ventilation issue instead of middle ground floor got toilet, we don't know how Mahsing going to solve this problem by their " small mechanical ventilation device " in photo... just imagine, after you bathed.. how this small mechanical device going to function.. where the air to go? i think Mahsing are responsible to solve this... and we need a clarification from this. I don't want after i bathed, 2 days later, the water are still there... if really like this, i can tell u the bacteria also will be there as well......

Example: we buy a air-condition from supplier... Air condition in Malaysia normally are use for cold air... however.. sometimes we also need warm air.. if supplier tell you ... warm air are seldom use... so please don't complaint!!! Will you accept it? come back to our phase 2 house.... we don't know usage are rarely / often.. we just need solution and it's reasonable for consumer to raise this point...



This post has been edited by kelvin2080: Sep 7 2012, 04:19 PM

Yes, u got point... This toilet are for bath room as well.. not just for flushing purpose. =)
i Don't think the smaller ventilation device can solve this problem , how the air go????? .... =)
However, we need a clarification from Mahsing... and then we only let the expert to comment that...


Below photo are only call "DESIGN".... hehe.. sharing purpose only... no other mean.

This post has been edited by kelvin2080: Sep 7 2012, 06:32 PM


Attached thumbnail(s)

All, i received an email from Mah Sing... . Mahsing are really doing somethings... All, please patient..

For those who got submitted the information to me.. i will forward the email to you (Thanks for supporting this event)...... Meanwhile, i still don't know whether i can exposure the information in forum or not? However, i will try to ask Mah Sing whether allow me to do that... since that got point on the complaint item.

FYI, Phase 2 show unit are target complete on 21st Sept 2012. Thanks.

This post has been edited by kelvin2080: Sep 7 2012, 09:04 PM