my touchscreen cannot work after i turn on the phone. meaning i cannot even unlock my phone. and i cant access my internal memory for back-up, because honor requires to press the button 'treat the phone as mass storage' to do that. cant do factory reset, i don't wana lose all my contact. anyone encounter this problem, where the touchscreen suddenly cannot work?

duno wats a bootloader is, but so far, am a satisfied updater....

no jelly bean?