Broadband provider
ISP/package: Maxis FTTH 10mbps


does anyone know what is the administrator username and password for this gateway?


The default user level is normal where login automatically with MaxisBB user.

This post has been edited by Juno_wong: Nov 3 2011, 07:18 PM

Ask Maxis... Last time also they didn't provide to me after installed.

I also got ask... they say cannot reveal... so potong stim

I got the way to access!

Username : Administrator
Password : <access key> at the back of your router label.

To enable public address (port forward), change your username to public.maxis.com.my

example : xxxx@home.maxis.com.my to xxxx@public.maxis.com.my

And now you should able to get ping from out of your house. Cheers!

They block pings when you're on their private IP NAT? That's terrible...

Dear wKkaY, i posted the way to get public ip.

Can anyone confirm that this way to get public IP works?

Log-in/Pass not working.. can't access router.. Tried by my friend

This post has been edited by alexdokko: Nov 21 2011, 02:54 PM

Did u try properly? Below is my screenshot of my current connection.

needed to reboot the Gateway to work. Thanks!

can you help me how to chnage the name to public. where is the option? there is no configure option.

do you know the password if you need to reconfigure it?

This post has been edited by chenli: Nov 22 2011, 05:52 PM

Already mentioned mah, password is located on the label behind the router.

Just change your name accordingly and use the same password.

I can login administrator to the modem to change the name to public but it prompt me password after change it to xxxxx@public.maxis.com.my

just add "1" at the end of your account number.

example : 12345
password should be 123451

After 1 month testing out this Maxis Home, I have to say I am quite disappointed with this Maxis broadband experience.

In summary, there are 2 major things which is frustrating and I am not sure if anyone experiences the same.

1. Downloading from file sharing sites, such as megaupload, filejungle, uploadstation and etc cannot be completed. The downloading just terminated halfway leaving the file incomplete. Let say if I am downloading a 200Mb movie, it can suddenly stops at 150Mb or less. I have repeated this feat many many times and as many as I had tried, it is the same result.

2. The Thompson router is a joke, meaning substandard piece of equipment. The WIFI connection is unreliable. I experience many times of internet stalling or inactivity despite my computer showing it is connected. The websites just stop loading or stop suddenly. At first I suspect it is maxis service down or something, but after many tried outs, finally I use back my DLink router and experience none of the above. The internet stalling experience is very frequent if I connect to this Thompson router.

There is another issue, which concerns the telephony. It doesn't frustrate me much because I seldom use the telephone. The problem is, sometimes it works, sometime it doesn't.

The reason the telephony doesn't work can be varied; after a power failure, after I unplug and plug back the cable, etc and unknowns. I need to go to the Thompson router configuration page to reset the telephony then it will function again.

Basically the above are the problems identified, and I have so far called Maxis customer service more than 5 times. There is no viable solution offered. Luckily the customer service is attentive otherwise I would've brand this Maxis home thing a failure....

Juno_wong I already log on with the admin account,but how to configure the user name into public?, i cant see the configure settings? help pls,tq

*Edit: I manage to change the username,but it seems the password is wrong "Connection could not be established: Authentication failed". So the password for the username also same with the admin password right? the access key one?
FYI im using the Thomson TG784n gateway..

This post has been edited by Sabunist: Feb 2 2012, 01:22 AM

#####@home.maxis.com.my to #####@public.maxis.com.my solve your problem?

I'm also having the problem. I tired changing from home to public, however when trying to connect i'm getting the authentication failed. :'( i just got maxis ftth installed.

I've logged on to the Thompson's router as Administrator, changed xxxxx@home.maxis.com.my to xxxx@public.maxis.com.my

password (my account number)+1

I got authentication failed

This post has been edited by benlye: Feb 23 2012, 05:44 PM

weird, maybe maxis changed new password? u may retrieve by calling maxis from your voip.

Sorted this out, apparently u will need to contact Maxis for them to active it. Once activated u can then make the change.

Thanks for your information dude. Noted!

username: Administrator
password: S/N of your router

Guys, I reset my router by pressing the button and after that I realize that the Administrator username is no longer there! I tried login in using my access key, 3!play, admin, password. all doesnt work!!! help!!! I want to change my gateway ip from 192.168.1.254 to something else...

Hi lch78,

Are you able to use other router for Maxis Home? The Thomson router by Maxis really not stable and I've tried to use tplink that I used for my previous unifi subscription but failed.. Please help.

Yesterday just install Maxis Home. May i know why need change the user name & What different between Public IP & Private IP?

configured my router to the #####@public.maxis.com.my and screwed my whole router up. actually you have to call CS to inform them for a public IP before you proceed in changing it. They will ask why do you need a public IP, well, I've just said because of CCTV (i dont have cctv actually). They will call me back in 24 hours for router configuration.

that thomson router is totally a piece of crap!

Guys, what is the username and password with admin right?

username : Administrator
Password : Below your router, there is an access key number

cannot leh, I tried Administrator (CAPS A), then the access key behind router, wrong username/password error, using Thompson TG784N

hurm mine gt no problem wor

I also cannot connect to admin mode with the access key behind.

Can this the same username and password used when you Telnet the router?

Does anyone know how to change the default DNS?

The standard preset DNS is censored!!

Called them up on this and they simply REFUSE to allow people to change the DNS to any others. Now so mafan have to set the DNS on every PC, Phone & Tablet manually. :-( #%#@&$*(#@ maxis!!

And YES, the thomson is quite a piece of crap. SOOOOO long winded process just to do basic port forwarding.

So is there anyway to force new dns setting through Telnet?

how to set DNS on Android phone?

For more advanced settings read this

http://forums.modem-help.co.uk/viewtopic.php?t=9567


Follow instructions on the telnet site

note: just found this. Not tested yet so don't blame me if it breaks but do share your outcome !

---

Added on June 18, 2012, 11:26 amAnyone has any idea how to configure the Maxis home fibre to allow SIP/VOIP Calls using smartphone on WIFI ?

I am trying to get rid of the Thomson and the VOIP seems the main challenge at the moment.

This post has been edited by 88sales88: Jun 18 2012, 11:26 AM

my collegue telnet using admin and the password written at the back and it worked!

admin / Administrator with Access key (CAPS/lower caps) also cannot for me.

Anyone else have a clue ?

just an update, I spoke to maxis tech and they told me that the settings are blocked from the back end meaning theres no way to change it. You just have to set the DNS on all your individual devices...

anyone tried alternative router replacement with asus. you had a choice to choose. unifi-home, unifi-business, M1-fiber & etc.

wonder if M1-fiber refer to maxis internet.. any comments?

This post has been edited by toh2020: Jun 19 2012, 09:30 PM

Been Call up Maxis customer service asking for the Public IP ..But now Both User > *****@home.maxis.com.my + *****@public.maxis.com.my ALSO CAN'T log in anymore Keep getting (Authentication failed)
Any one been try using other then Thomson TG784n Router ?? I don't see any of my Router have >> HSI(GPON)+VoIP !!

Can i change the Primary and Secondary DNS to 8.8.8.8 and 8.8.4.4?
Please advice.

you can't change it by default... you have to 'hack' the router in order to do that..

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Added on July 26, 2012, 9:58 pmDid you call customer service?


This post has been edited by benlye: Jul 26 2012, 09:58 PM

Can anyone tell me how to hack maxis ThomsonTG784n inorder to change its dns address?

you will probably need to telnet and perform the change.

reason why you got authentication failed is because under @public.maxis.com.my do not configured your id xxxxx, so you wont get your id authenticate success from AAA server. so basically you have to call to maxis to change to public domain.

I just done my cctv port forward setting and public ip problem from a guy with some charges.
he provide onsite service.
contact him at histreamzone@gmail.com

just call maxis and tell them you need public access for the router...
they will fix for you...

here's my screenshot.. with user MaxisBB ...
i also had the problem login with Administrator ...
with the password behind my router




Attached thumbnail(s)

Why I cannot login with my access key?

i tried to setup my asus as a wifi router and retained thompson as the router for phone. No luck yet. Did you manage to setup your asus router?

Any luck with TG784n v3 Administrator password? Mine just won't allow me to log in using the access key as password.

--
Update: Okay, sorry, it seems that I mistook S with 5, tried this again and it seems to work fine. But still no way to change the DNS servers setting

This post has been edited by wiraone: May 8 2013, 09:32 PM

Maxis fiber router is very unsecure, easily can steal your voip account or simply wipe your device in a second. There is another username behind the router like Operator/Management on Unifi router.

for the username/password, its case sensitive eg. Administrator different from administrator. access key just take from bottom of the modem, also case sensitive.

for the dns, follow below command and it will never show the router ip as 1st dns again. works on mine TG784n V3. now i only get 2 dns that i set.

The default configuration uses DHCP to assign the router IP address (192.168.1.254) as the DNS resolver.
This method allows DHCP to assign different DNS settings to different DHCP pools.
In this case we use Google DNS for the LAN.
This method can also be used to have different DNS settings on the basic DMZ and advanced DMZ networks.

This will not work on computers set to use a static IP address.

Telnet Commands
Commands

dhcp server pool list (view available DHCP pools, to help choice)
dhcp server config state=disabled (disable DHCP)
dhcp server pool config name=LAN_private state=disabled
dhcp server pool config name=LAN_private primdns=8.8.8.8 secdns=8.8.4.4 localdns=disabled (set the LAN to use google DNS)
dhcp server pool config name=LAN_private state=enabled
dhcp server config state=enabled (enable DHCP)
saveall (make permanent)

hope this help...

This post has been edited by tcleng: Dec 5 2013, 03:08 AM


Attached thumbnail(s)

Thanks but solved it quite a while back and ditch the router altogether now .. using Buffalo + OpenWRT router now and my voip phone going straight to the BTU.

I can confirm that this works.
However, you will need to restart your Technicolor Router in order for the configuration to be saved.
Technicolor Gateway > Restart my Technicolor Gateway

Thank you for your sharing your knowledge, tcleng, cheers for you man!
regards

what router can i use to replace the thomson ?

Anyone can help ? I set my house cctv over maxis thomson router it said http connection failed. Is what happen? Last time using tm router no problem so easy to set.