the officer who called me is a liar or just follow script; I specifically ask if I can use the service right away and he said yes.

Called maxis; Turn out you need to wait until what-you-call-it-bill-date-or-something. Mine is around 27/28 every month. However thia is yet to be proven.

Btw I believe this service was supposed to be up 5th sept but didnt happen?