Hi all, does anyone use Mikrotik with Digi Fiber here?

I am signed up with 2gbps digi fiber plan recently, and I always get recurring disconnections from their pppoe randomly. I am using RB5009UG to fully utilize the 2gbps speed provided, connecting to a skyworth GN630E modem.

I'm wondering if there is anything from Digi backend that detects and blocks mikrotik routers or they detect high usage? (I share the internet with more than 30 devices concurrently on average).

Note: in a previous configuration with maxis fiber and using Mikrotik 4011 I do not have any such issues even with the 30+ device concurrent loads. The configurations are the same except the difference in PPPOE login details.

Any sifus can advise if this might be specific to only Digi fiber? Is there some backend FUP that I am not aware of or is it just that my line happen to be faulty?

hello! yes I am using maxis fiber port over same under TM infra. so happens only issue after changing to digi.

did report to MCMC and threaten about it but so far they only resolve download and upload speed and case closed even though I request to terminate.

so I am kinda stuck with this telco for 2 years. really attempting to see if its my issue or mikrotik issue. thanks everyone!

question: is there any specific difference in config for mikrotik if the pppoe is ipv6? as I notice through the digi router given (EX820 TPLINK) they have a connection via ipv6. Not sure this is normal or just so happens to be that way before, which cause the disconnections?