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 [WTS] 10' & 12' & 16' & 28' Bladeless fan, Table/Mounted on wall Fan. From RM199.

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aeronic
post Mar 13 2012, 11:25 AM

karma is a funny thing
*****
Senior Member
846 posts

Joined: Jan 2003
From: Kuantan Pahang
my friend bought a 16" unit yesterday from you and it is faulty unit
the is a clicking sound intermittently when the oscillation function is on

tried to contact you this morning but no reply
please reply when can i can exchange it

thanks

This post has been edited by aeronic: Mar 13 2012, 11:32 AM
aeronic
post Mar 13 2012, 11:39 PM

karma is a funny thing
*****
Senior Member
846 posts

Joined: Jan 2003
From: Kuantan Pahang
QUOTE(bestie188 @ Mar 13 2012, 07:28 PM)
Hi Aeronic,
To make things clear, the fan is a brand new fan and when we tested. It was in good condition before COD and it is not faulty.
Faultly means the fan is not working and it wont be oscilating.
Yes, i apologizes for not picking up your call (x1 time) as i was having a meeting. I did straight away msg Aaron at (11.25am) about the issue right after your call at (11.23am).
As promised of 6 months warranty, i will exchange the fan if the fan is in default (Motor default).
As in your case, i have told Aaron to test it again to confirm the clicking sounds. If is still persists, i m willing to exchange a brand new fan for you.
I hope you understand that as every product even branded one will have probability of having certain issues.
Thank you.
*
actually i don't know the full story, just helping him to post since he does not have an account here
he did not accuse you selling anything faulty, in case it sounded like that on my earlier post
but from the tone when he called me he seemed quite disappointed with the loud sound and the oscillation sounds
hope you can exchange with him a good one
yes we understand that china brand cheap price it is possible that many units have issues and can be exchanged.
aeronic
post Jun 30 2012, 01:10 PM

karma is a funny thing
*****
Senior Member
846 posts

Joined: Jan 2003
From: Kuantan Pahang
bro the fan i bought from you, the motor spoilt already
the fan totally cannot power on
funny because i rarely turn it on

since the warranty is 6 months
can i get a replacement?

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