Dear Shah Rizuan,
I am very sorry to hear about this problem. We feel sad to hear that you
have received a defective item.

We guarantee all of our products to be factory-sealed, genuine distribution
product as well as un-damaged, un-opened, and un-tampered with in any way.
We source this out to our trusted suppliers and manufacturers and we are
always fair to our customers. If you find the Zoom for Kinect to be
defective, you can return it back to us. We will refund to you the return
postage and we will also refund to you the product value.

Please return the faulty item for exchange to

Play-Asia.com
Attn: Exchanges & Returns
P.O. Box 1351
Tsuen Wan Post Office
Tsuen Wan, NT
Hong Kong

With your return parcel please include a letter describing your problem as
well as your order ID as reference number. Latest will be very important
for us to handle your exchange.

Again, please accept our apologies for any inconvenience caused.

Best regards,

Fevi
Play-Asia.com