Hello guys, I need some help here

I have an issue with Razer Imperator

- I bought it from LYN garage sales section and it was working fine around 1.5 years. It served me well for the times and now there is a problem with the sensor problem I guess. I'm not sure whether there are warranty left as previous owner got this mouse as a free gift from friend which mean no receipt. After searching over this thread, I guess I hav to call Ban Leong Razer service centre isnt ?


Description: It was actually working fine for the first few minutes when I plugged it in. As you can see from the video , I cant move the cursor parallel to x-axis as it seems that something is blocking it. I only able to move it vertically and the cursor is jumping /flying /teleporting all over the desktop.

Observation so far :-
1) Blue light is blinking normally.
2) Right click, left click, scrolling, middle click, side buttons = Working
3) POINTER ain't working normally

Solution tried :-
1) Used on different PC - Failed.
2) Cleaned the laser pointer with cotton bud - Failed.
3) Install driver & update firmware - Success to install yet fail to solve problem

Thank you in advance.

I wish I could The previous user doesnt have receipt as I mention earlier that he got this mouse as a gift. Tried to call Ban Leong up see whether can they check the warranty left with the serial number on the mouse yet no luck as they seems like off on Sat

I called up Ban Leong today and I was informed there is still warranty left for my Imperator. But receipt must be present for warranty claiming purpose. Anyhow I bought the mouse from garage sales and the previous owner got it as a gift so it does not have a receipt. Anyone here have ways to claim warranty without receipt ? Please help

Does anyone using imperator 4G here ? I got mine few days back and it just wont turn off even after I shutdown my rig. The scroll whell and logo will continue lights up unless I switch off the main plug or just pull out the usb and plug back. Previously my old imperator doesnt hav such problem and this problem hav been exists since I got it. Does this problem sounds normal ?

nothing wrong with it but normally i'll just shutdown the rig and leave the main switch on wall socket switched on. I just wondering why my mouse still lights up even after shutdown.

Yeah i know but previously my imperator 3.5G deosnt have this problem. In fact, both mouse also been using on same desktop without any hardware/ bios related change.