Last month,I had ordered RM10k furniture from Red apple Puchong Avenue. served by a Malay and all the furniture paid by the bukit ikhlas voucher RM10k + some cash for additional items.

It happened when i received the furnitures yesterday, that the bed frame set was demo set in show room which we had seen before with some minor broken on hanger (the bed frame can pull up to store things).
with side scratches as well, dirty condition at some of the parts. Beside it, the two set of the dinning chair also scratches and the delivery guy send back immediately back and return with another two "new set".

The bed frame costs us about Rm4k something. with this kind of service and condition, I had make a call to the logistics manager, and after she checked, she call me after 10 minutes and admitted the Bed Frame was demo set. She claims that it was mention in our purchase order which we agree but in fact it is not our will. Then she blame all the fault on her sales person and promised to send another new set on 30 August with another mattress (they can forgot to deliver together with this trip ).

Today 29th we went to Avenue again for some accessories purchase from Alfo and Baguss, pass by the Red Apple so we looking for the sales person (another chinese guy) to check for the status. Sadly to inform the Bed Frame was deleted item. what a shock since yesterday the manager just comfirm they still got one new set and able to exchange on 30th august. Finally we settled with one of the sales girl there to change the bed frame (Rm4k) with another furnitures with same value, plus RM700 voucher but cannot use together with upgrade or use as the promotion items, only can use as "usual price" furniture.

In the end, we have to topup Rm5xx for the exchange, and one extra RM700 voucher.

so the moral of the story is, you will always heard from the salesperson when you pay visit on their outlet, that "This furniture (demo set) already booked by other customers", but in fact they maybe deliver the demo set to their customers as new. So we have to check all the "new furniture" properly and protect our rights.

haha..i'v worked there before...the management there sucks...lucky that i have left the company...the boss of the company import cheap china furniture and then price them at exaggerated price...some items even more than 70% profit margin..

You means after the CRAZY SALES 60-70% discount...still have 70% profit margin?
But i also know furniture have HIGH margin of profit.

wooo! That interesting. So high class shop also doing such thing? Unbelieve...

sounds like they wanna get rid of the item fast, get rid of unpopular item.
either way for sure they wanna get big profit quickly, since tomorrow is raya.

a friend of mine bought in a shop called golden deluxe in melaka and encountered the same thing too. but u r luckier cos they admit and try to solve your problem.that shop in melaka only took back and re-paint it n send back to my friend and never admit or help them to solve the problem.if anyone have friend in melaka,pls remind them not to buy from that company GOLDEN DELUXE!

where is golden deluxe.

these furniture earn more margin than computer
but still do these to earn more

golden deluxe s a furniture shop in melaka.

http://goldendeluxe2u.com/contact-us.php#

the worst shop in melaka. Very bad attitude and cheat on their customers by selling demo set as new jus like the above case. But as i mention, they just ignore and very irresponsible. Sigh... Pls remind all ur friends in melaka n dun be another victim.

Thanks for sharing.

Reading this reminds me of the furniture fraud in China. http://www.globaltimes.cn/NEWS/tabid/99/ar...ture-fraud.aspx

Zhen^wei, you should ask for full refund or go to the Consumer Tribunal if everything else fails. I don't think Eric Leong wants his name drag into negative publicity. But then again, good to know that it's all settled.

Is this Golden Deluxe same row with KFC before we reach the junction to River Cruise (from Hospital Melaka direction)? Btw, any trustable furniture shop in Melaka? Hate those who sell demo set as new without informing customers in first hand, and they always think customer do not know anything

A lot of ready make furniture company will deliver the demo set instead of new stock!
The consumer must check the good before your sign and acknowledge the DO!

yaya.. that's the one...what i really cannot tahan is their attitude when my friend approached them... really want to vomit blood... but i don't really know which one is good in melaka... let me ask my friends first and let you know (if there is any... hahaha)...

where u get 10k worth of vouchers ??

he already mention from bukit ikhlas voucher...haha

high class furniture shop? still, product from china what....i heard that they were renovating the hq in balakong...might be planning to discard the old and get new ones....be careful people...this company's boss and his wife treat workers like cat and dog..

Lorenzo not from china is it

i think red apple furniture abit over priced

Should have known this earlier. Thanks for sharing the bad experience.

I juz went ALFO Express & ALFO Concept yesterday which are also in Avenue @ Puchong. Paid almost RM800 of deposit for some Philips home lighting products due to some of the items I'm looking for was not available and need to be back ordered. Hopefully they are not giving me any bad experience.



Seriously?



Agree on the Consumer Tribunal but can U tell us more on Eric Leong?



Thts y U left the company?

probably this is how they got rich, by paying low wage to the emloyees, cost cutting implement to the extreme, cheating the customers, etc.



Saw this Red Apple when I was there yesterday. Where is this Red Apple from and hows the built quality?

This post has been edited by J1@l_ l_l l\l: Sep 3 2011, 03:42 PM

the quality above those normal furniture shops in market lor. not sure their after sales service. ordered bed frame, living room coffe table, and dinning table only. their sofa design not good. fiber quality only.

How about CROWN next to red apple? Any feedback?

Me too had a bad experience with them. Before closing sales everything ok. It had been delayed in delivering for 2 times with all kind of excuses. Won't go there again. Totally sucks.