QUOTE(gsc @ Sep 30 2011, 11:25 PM)
HL bank is the bank that their own SOP is unclear among their staffs.
When I tried to open up Junior FD and I told them my child has Mykad and his age.
One said you need birth cert.
One said you need bring the kid along.
The outcome - I opened Junior FD without birth cert nor with my kid present.
When come to Senior FD
One said must above 55
One said above 50
The outcome - 50 is the minimum age not 55.
awah which branch no need kid and birthcert?
BTW HOR....the reason i didnt wanna open at the initial bank is becoz they are also very screwed up!
Told them NOT TO follow my IC address coz thats my OLD address........
suddenly letters appear at my old house..... :/ lucky my family still staying there....
Then call customer service to change add, they say need to go branch do.
Ok fine, took leave to do it at branch and made sure they change it.
1 week later called up customer service to check...walau UNCHANGED!! and say i need to go again!!
Arghhh then i complain laa say so mafarn i oredi do it once now u telling me i have to do it again???!! CS told me NOTHING can be done...go back to branch!
arghhhhhhhhhhhhhhhhh fedup....haha
SO this time open at another branch.....sigh, still as screwy.....
maybe its just me....badluck...
if its not becoz the fd and savings is attractive....i wouldnt give a hoot to this HLB...argh!! Cant blif they took over EON>..EON WAS SUCH A GOOD BANK!! now they r screwing EON together :/
sorry....venting anger