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Credit Card v16, Ask general questions here, Please read the 1st post before posting!
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goliath
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Feb 20 2012, 10:51 AM
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A quick question; is it true that all banks cannot block a particular unauthorised transaction which it has not been charged to your card yet but you have received a SMS from the bank?
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goliath
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Feb 20 2012, 11:34 AM
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QUOTE(zenquix @ Feb 20 2012, 10:55 AM) Bank Negara mandated the sms sending so that cardholders can detect unauthorized transactions and report to the bank. Doesn't make sense if the bank say they cannot block that transaction. Yes, that's what I thought so too. But apparently HSBC has different unique 'procedure'. They can't block that particular transaction. Their advice is either to cancel the credit card (and wait for 7 days for a new issue) or wait for to see if the amount is charged to my card. If the amount is charged, I have to make a dispute and wait for another 60 days for a refund.
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goliath
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Feb 20 2012, 11:50 AM
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QUOTE(hye @ Feb 20 2012, 11:39 AM) It took a while for me to understand the situation. The moment you were to receive an SMS, it means that a merchant has charged a transaction to your card but the transaction have yet to be posted to your account. A transaction will be complete once it has been posted to your account. Do note that not necessarily a transaction will be posted to your account as sometimes certain transactions occur due to other reasons such as "Pre-Authorization - Hotels charging your card as deposit". The actual (final) transactions that has been firmed and claimed by the merchant will appear in your statement and this is called posted transactions. The purpose of the SMS is to act as an early warning system in the event the cardholder notice a transaction which is not made by the cardholder. The cardholder can then call the bank to proceed with a block. And later you may proceed with a transaction dispute if necessarily. The SMS system is not a confirmation that a transaction has been posted and confirmed to your card. Please take your time to understand the difference between transaction date and posted date. I think you do not understand how the whole system works thus your question above. Don't confuse yourself unnecessarily. Thanks for your explanation. I was told by the bank that they can't do anything about the transaction. Their advice is to cancel the card (which seems logical enough). Their next advice is to wait and see if the transaction goes through. If it does, I have to file a dispute case which is time consuming. That's my main concern. My purpose of calling them in advance is to request a cancellation of the transaction before it's being charged to my card as I do not want to waste any time on the dispute case. This post has been edited by goliath: Feb 20 2012, 11:53 AM
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